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Our hotel, voco Belfast an IHG Hotel & part of The iNUA Collection is now looking for a dedicated and experienced Night Manager to join our team. As a prestigious member of The iNUA Collection & IHG Hotels & Resorts, we uphold the highest standards of hospitality, ensuring each guest experiences a memorable stay. Establishing ourselves well in the premium market in Belfast- now is a great time to join a dedicated team of hospitality professionals.
Job Responsibility:
Oversee all overnight operations, ensuring smooth and efficient functioning of the hotel
Welcome guests upon arrival during late hours, providing a warm and hospitable atmosphere
Manage the front desk and handle guest inquiries, requests, and check-ins/check-outs
Supervise the night team, providing guidance and support as needed
Ensure security protocols are followed and maintain a safe environment for guests and colleagues
Handle any guest complaints or issues effectively and professionally
Conduct nightly audits and reports to ensure accuracy and compliance
Requirements:
Previous experience in a hotel night management role preferred
Excellent communication and customer service skills
Strong leadership abilities with the capacity to manage a team effectively
Ability to handle multiple tasks efficiently in a fast-paced environment
Flexibility to work overnight shifts, including weekends and holidays
Knowledge of hotel operations and hospitality industry standards
What we offer:
Discounts worldwide across the IHG portfolio- Employee rates and Friends and Family Rates
Life Assurance
24/7 access to our Employee Assistance Programme
Enhanced Pension Contribution
Learning and Development opportunities
Access to employee discounts for you, your family and friends