Night Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Phuket

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Night Manager position at Courtyard by Marriott Phuket Chalong Bay Resort, responsible for overnight hotel operations including guest services, payment processing, room coordination, and staff assistance.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Run daily reports (number of arrivals, departures)
Cash guests' personal checks and traveler's checks
Review shift logs/daily memo books and document pertinent information in logbooks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications
Assist management in training, motivating, and coaching employees
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year related work experience
No supervisory experience required
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Global team environment
Professional development opportunities

Additional Information:

Job Posted:
October 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Night Manager