Night Manager

• Maintain complete knowledge of all hotel features/services, hours of operation, building history, room types, layouts, décor, rates, packages, promotions, house count, VIPs, and group activity schedules
• Demonstrate expert knowledge of Front Office systems and procedures including Opera, Visionline, HotSoS, Mobile Key, and other core operational tools
• Regularly tour all hotel areas to monitor departmental operations, guest satisfaction, staff performance, and adherence to standards
• Review late arrivals, early next-day arrivals, departures, and room availability to plan and coordinate the next day’s operations
• Ensure accurate handling of arrivals, departures, room blocks, billing requirements, and discrepancies while personally managing guest relocations when necessary
• Oversee night audit procedures and prepare required accounting reports
• Guarantee compliance with all financial and credit procedures
• review paid-outs, rebates, petty cash, and cashier transactions to ensure proper approvals and reconciliation
• Support and guide the overnight team to deliver Four Seasons service excellence, acting as a mentor, coach, and role model
• Conduct spot checks on Night Receptionists and Night Bellmen to ensure brand standards and LQA expectations are consistently met
• Supervise room assignments, monitor Out of Order/Out of Service rooms, and ensure accurate tracking
• Act as the senior leader on duty overnight, handling all guest requests, complaints, and emergencies with professionalism and strong crisis management skills
• Ensure all night colleagues uphold grooming standards, uniform guidelines, communication etiquette, and Four Seasons cultural values
• Report operational updates, incidents, and departmental needs to the Front Office Manager, collaborating closely to maintain seamless continuity between shifts
• Promote hotel facilities and support upselling initiatives, motivating the team by leading through example
• Remain fully familiar with emergency procedures, fire panel operation, and crisis protocol as the designated overnight controller
• Uphold Four Seasons policies at all times, acting as a brand ambassador and maintaining the integrity of our vision, mission, and values

• Proven experience in Front Office operations, preferably in luxury hospitality
• Strong leadership presence with the ability to supervise, motivate, and develop teams
• Deep understanding of guest service standards, night audit processes, and crisis management
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Fluency in English
• additional languages are an asset
• Able to work overnight schedules, weekends, and holidays
• Professional presentation, grooming, and behavior aligned with Four Seasons standards

additional languages are an asset

• Employee Meals and Uniform & Laundry provided
• Ticket Restaurant Monthly Amount of €100
• Bus Transportation to/from Elliniko
• Monthly Employee Recognition Program
• Global career growth opportunities through Task Forces and Transfers
• Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)