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Under the guidance of the Head Concierge and Concierge Supervisors, you will play a key role in delivering exceptional guest experiences at Sofitel London St James. The position involves supporting all aspects of the bell service, including the efficient handling of guest luggage, assisting with guest requests, running errands, and ensuring the prompt and secure delivery of parcels and messages. As a valued member of the Concierge team, the Luggage Porter contributes to creating a seamless, welcoming, and memorable stay for every guest through professionalism, attention to detail, and a commitment to outstanding service.
Job Responsibility:
Greets all guests at the Front Door politely and courteously and guides them towards the reception desk or function rooms
Assists guests with their luggage for both check-ins and check-outs
Carries guests' luggage to the room upon check-in and check-out
Follows the current Rooming Procedure, including briefing guest on usage of light switches, TV, radio, internet, mini bar and telephone facilities in the room
Ensures that all guest property is safely handled and/or stored in the Luggage Room
Complies with standards of grooming and personal hygiene
Cleans ashtrays and lobby area neat and orderly
Participates in group luggage handling, distribution and collection
Replaces Doorman at the door, whenever necessary
Delivers newspapers, parcels and messages promptly and within the standards
Escorts guests attending functions to function area
Engages in moving luggage from one room to another in the case of a room move as per procedure
Updates Arrival / Departure Traffic Sheets accurately and the Long-Term Storage book
Attends to guest needs and queries and refers complaints to supervisor
Points out stationery needs to Head Concierge or delegate
Performs related duties and special projects as assigned
Handles vehicle parking for guests as per procedure
Organises and delivers newspapers for all hotel's guests
Performs shoe shine for guests as per procedure
Assists the Night Manager in special tasks i.e. setting up beds and hotel lobby security
Clean and tidy the Concierge Desk and the Luggage Room
Assist the Concierge in ensuring that guests are charged for valet parking and that the moneys are kept safe as per department standards
Promote the hotel outlets and facilities first and foremost at all times
Requirements:
You must hold a valid driving licence
be entitled to work in the UK as this position is not eligible for sponsorship
Previous experience in a luxury hotel or hospitality environment preferred
Strong customer service skills with a passion for delivering exceptional guest experiences
Excellent communication skills and a professional, courteous manner
Ability to work independently during night shifts with minimal supervision
Physically fit and capable of safely handling guest luggage and standing for extended periods
Reliable, punctual, and flexible with working hours, including overnight shifts, weekends, and public holidays
Strong attention to detail and commitment to maintaining high service standards
Basic IT skills and familiarity with hotel systems (preferred but not essential)
Nice to have:
Previous experience in a luxury hotel or hospitality environment preferred
Basic IT skills and familiarity with hotel systems (preferred but not essential)
What we offer:
Competitive Salary, departmental incentives and a loyalty bonus of £1,300
Employee Benefit Card – Discounted rates at Accor properties worldwide
Free Stays in the UK or Ireland (4 nights/year)
Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
Complimentary Meals While on Duty
Special Rates in F&B, Rooms & Spa
Be Part of the Largest Hospitality Group in Europe
Exceptional Training and Development Opportunities through Apprenticeship Program