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Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
Job Responsibility
Being responsible for cleanliness, orderliness, and appearance of the entire club and offices
Being responsible for the leadership and operational running of the housekeeping department and team with the support of the Director of People and Culture
Managing housekeeping budgets, including cost controls with regards to labour, agency, ordering of relevant items and managing of all supplier relationships
Ensuring your team and any agency staff working are fully briefed on our expectations prior to the start of their shift and conduct routine inspections
Analysing housekeeping products and suppliers and being aware of new trends in the industry making suggestions for improvements
Checking for faults or damage and work alongside the Chief Engineer to arrange repairs and routine maintenance work
Maintaining a high standard of cleaning and hygiene within our club and offices adhering to COSSH guidelines
Participating in vendor sourcing and quality control of all housekeeping department related suppliers
Organising routine and specialist cleaning including window cleaning for the club and our offices
Being responsible for the organisation, ordering and par levels of inventories for linen, uniform, and all other fixed assets
Being an ambassador for our club as well as a strong leader who embodies our values and commitment to our teams
Ensuring that company and statutory standards and legislations are adhered to, so that our home, members, and colleagues are always kept safe
Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and improving our member experience
Assuring completion of weekly scheduling to ensure labour costs are in line with budget
Overseeing creation and development of all Housekeeping SOP’s and standards.
Requirements
At least 1 year proven experience in a Housekeeping Team Leader role within a luxury / lifestyle hospitality business
Excellent time-management skills
comfortable prioritising what is important during busy periods
Obsessive about attention to detail
Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members.
What we offer
Exclusive staff rates and F&B discounts across Ennismore brand
Biannual company socials plus smaller social and sports groups
Birthday day off
Staff food during shift
Pension, health cash plan and life assurance schemes
28 days holiday inclusive of bank holidays which increases with length of service