Night Hotel Receptionist Job at Maison Estelle (Witney)

Guest Service Agent - Front Office

Hotel Front Desk Agent responsibilities include registering guests, managing res...

Location

United States , Moon Township, PA

Salary:

14.00 - 14.50 USD / Hour

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Must be available to work a flexible schedule, including nights, weekends and holidays.
Hotel experience: 1 year (Preferred)

Job Responsibility

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments

What we offer

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Night Auditor

Provides friendly and hospitable service for hotel guests including taking reser...

Location

United States , Glenview

Salary:

Not provided

KemperSports

Expiration Date

Until further notice

Requirements

High school preferred
Hotel experience or Receptionist experience preferred
Customer Service experience Required
Demonstrated quality interpersonal communication skills
Ability to efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including evenings/weekends
Positive attitude, professional manner and appearance in all situations
Must have the ability to: Read and write (English)
Communicate verbally with staff members and/or customers with or without the use of two-way radios
Give and/or follow verbal and written instructions

Job Responsibility

Take hotel reservations over the phone and/or in person
Provide guests with all pertinent information regarding hotel policies
Perform appropriate check-in procedures for hotel guests including entering credit card numbers into the computer for charging purposes, ensure all hotel guests sign a registration slip, and making keys for guest rooms
Provide friendly, positive, up-beat and hospitable service at all times
Provide information to inquiring guests about hotel amenities and local surroundings
Publicly support all hotel policies
Perform appropriate check-out procedures including correctly billing out accrued charges and presenting guests with accurate guest folios
Maintain and balance a shift bank
Balance all transactions at the closing of a shift
Communicate with the next shift both verbally and in the logbook, information that is necessary for other shifts to function smoothly

Parttime

Night Receptionist

We are looking for a Night Receptionist to join our Front Office team at The Fra...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a similar role within a luxury hotel or hospitality environment
Excellent communication and interpersonal skills
A confident, energetic, and passionate team player who thrives in a fast-paced environment
Strong attention to detail and problem-solving skills
Ability to work independently during overnight shifts and handle night audit procedures
A genuine passion for delivering exceptional service and hospitality

Job Responsibility

Delivering a warm, professional, and personalized welcome to our guests during overnight hours
Assisting with late check-ins and early check-outs
Handling guest enquiries
Ensuring the smooth and secure operation of the Front Office throughout the night
Maintaining a high level of product knowledge
Managing reservations and guest requests efficiently
Completing night audit procedures
Ensuring all front office processes are carried out in line with standards
Collaborating closely with colleagues across departments

What we offer

Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus
28 days holiday inclusive of bank holidays, increasing with length of service
Pension scheme and Medicash plans
Great food and drink provided during shift
Refer-a-friend bonus (up to £750)
Colleague discount to all Starhotels Collezione properties around the world

Fulltime

Night Receptionist

As a Night Receptionist, you will be responsible for delivering a high level of ...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Apex Hotels Ltd

Expiration Date

June 01, 2026

Requirements

Can deliver excellent standards
uses initiative
is self-aware and able to evaluate their own work
has a customer service attitude
has the ability to multi-task and organise a variable work load
provides excellent attention to detail
holds a genuine desire to provide a Warmer Welcome to our guests

Job Responsibility

Greet our guests with a friendly hello and an infectious smile
Ensure that the Guest Check in/out procedure is seamless
Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services
Answer phone calls and emails
Create brilliant customer service and a fun environment in order to promote guest loyalty

What we offer

29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family

Fulltime

!

Receptionist

The Zurich hotel has been rebranded as of May 2023 to Radisson Hotel and Suites ...

Location

Switzerland , Zurich

Salary:

4500.00 - 4750.00 GBP / Month

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Preferred knowledge about Radisson and ideally with the Emma PMS system
Enthusiasm & a true team player
Service oriented
A valid residence and working permit for Switzerland is required
English and German speaking
Willing to work weekends & festive days

Job Responsibility

Welcome and acknowledge all guests according to company standards
anticipate and address guests' service needs
thank guests with genuine appreciation
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system

What we offer

Free parking
discounted hotel rates
25 holiday days based on a full time contract
Cycas smiles Reward & Celebration program
guidance and training possibilities
discounts in Radisson & Cycas Hotels

Fulltime

Front Desk Receptionist

Receptionist is the first point of contact for guests, responsible for providing...

Location

Azerbaijan , Baku

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proficiency in using software specific to hotel operations (Opera) for checking guests in and out, managing reservations, and processing payments
Ability to navigate and utilize reservation systems to book and modify guest accommodations, manage room inventory, and handle special requests
Familiarity with POS systems for processing payments, managing guest charges, and generating receipts
Strong written communication skills for responding to guest inquiries, and sending follow-up emails
Knowledge of basic accounting principles and procedures for handling cash transactions, balancing cash drawers, and processing refunds
Accurate and efficient data entry skills for updating guest information, recording preferences, and maintaining guest profiles in the hotel's database
Ability to communicate effectively in multiple languages, particularly in areas with diverse clientele, to assist international guests
Capacity to quickly resolve issues and address guest concerns with professionalism and diplomacy, ensuring guest satisfaction
Strong customer service mindset with a focus on meeting and exceeding guest expectations
Keen attention to detail to ensure accuracy in processing reservations, payments, and guest

Job Responsibility

Greet guests upon arrival, check them in, and provide necessary information about the hotel's facilities, services, and amenities
Handle guest reservations, including making bookings, modifying reservations, and ensuring accuracy of guest details
Efficiently process guest arrivals and departures, collect payments, and issue room keys while adhering to hotel policies and procedures
Address guest inquiries, requests, and complaints promptly and professionally, providing solutions to ensure guest satisfaction
Manage incoming calls, transfer calls to appropriate departments or guest rooms, and take messages accurately
Handle cash transactions, process payments, and reconcile cash drawers at the end of each shift
Assign guest rooms based on availability, guest preferences, and special requests, ensuring efficient utilization of room inventory
Perform administrative tasks such as filing, photocopying, and maintaining records related to guest bookings, payments, and correspondence
Monitor guest activity, enforce hotel security protocols, and respond to emergency situations according to established procedures
Provide information and recommendations to guests regarding local attractions, dining options, transportation, and entertainment

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

New

Receptionist

At The Chester Grosvenor, we value positivity, passion and potential as equally ...

Location

United Kingdom , Chester

Salary:

Not provided

Bespoke Hotels

Expiration Date

July 01, 2026

Requirements

Prior experience of customer service and front of house hotel reception and / or reservation duties
Candidates are not required to work night shifts but are expected to be flexible over day time hours, evenings and weekends
Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships
Professional and courteous to our guests and our team
Exceptional telephone manner
Ability to promote hotel restaurants, spa and packages
Awareness of 5 Star Hotel Standards and guest expectations
A positive, can do attitude
To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year however full training will be provided
Excellent Customer service skills, to be able to follow standards and to have good organisational skills

Job Responsibility

To be familiar with the days business, including arrivals, departures, and special requests
Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
To have a good understanding of the guests' requirements when they are checking in or out
To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
Maximise sales through up-selling, using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards

What we offer

Fantastic training and career development opportunities
Employee and Friends & family Discounts across a UK wide Bespoke and Coast & Country Hotels
Free meals on duty
Complimentary uniform provision and laundry service
Wagestream - access to earned wages for unexpected costs
Recognition awards and celebrations
Bonus holidays for length of service (permanent employees)
Online /Store / Local Discounts
F&B, spa and retail discounts at The Chester Grosvenor
Wellbeing focus and practice – we've got you

Parttime

Front Office Agent

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience as receptionist in luxury hotels with quality standards’ knowledge
Good proficiency in using hotel management softwares and MS Office
Bachelor’s degree in hospitality management or foreign languages is highly preferred
Advanced level of English and Italian
French confidence is a plus
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
Problem solving especially in high-pressure situations
Available for shifts during the weekends, holidays and nights in rotation
Legal right to work in Italy

Job Responsibility

Administering all Front Office operations such as guests’ welcome (arrivals/departures), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the department’s SOPs
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Managing inbound and outbound e-mails and administrative work
Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
Collaborating with local law enforcement and emergency services when necessary

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world

Fulltime

Select Country

Night Hotel Receptionist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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