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Night Guest Service Supervisor

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Aimbridge Hospitality EMEA

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Location:
United Kingdom , Stockport

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As Night Supervisor, you will work closely with the Night Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work. This role is unlike any other in our hotel and offers development opportunities across all departments. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Job Responsibility:

  • Work closely with the Night Manager
  • Ensure the safety and security of hotel guests and staff during the night
  • Deliver a first-class service to all guests
  • Ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building
  • Conduct the nightly audit to close the day's business
  • Liaise with the accounts team to ensure accuracy
  • Support operations in food and beverage, maintenance and all other areas
  • Ensure that guests have a first class enjoyable and comfortable stay

Requirements:

  • Leadership skills
  • First class customer service skills
  • Organisational skills
  • Knowledge of hotel policies and procedures
  • Teamwork
  • Age 18 or above
  • Comfortable with a nightshift working pattern, including commuting to and from the hotel
What we offer:
  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Uncapped incentives to reward you for your contributions
  • Minimum of 28 days holiday
  • Paid breaks
  • Starting salary above national minimum wage
  • Career and lifestyle breaks – Allowing you to take time off for key life events

Additional Information:

Job Posted:
January 13, 2026

Expiration:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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