Night Guest Service Officer Job at Four Seasons (Bangkok)

Job Description

The Four Seasons Hotel Bangkok is looking for a Night Guest Services Officer. This person must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel
Makes change, cashes checks, exchanges foreign currency
Reconciles all transactions at the close of each shift
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves guest complaints
assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
Works harmoniously and professionally with co-workers and direct superior
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
Can answer guest calls and direct them appropriately in the absence of a Communications Operator
Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift
Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage
Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
Works closely with Housekeeping team to ensure smooth handling of room allocation and room is met with guest’s preference and ready for check in upon arrival
Actively participate in departmental programs, such as, upsell, guests recognition initiative and all

Requirements

Candidates must have a firm knowledge of hotel operations
Candidates must speak read and write Thai as well as being fluent in English
Must have the right to work in Thailand

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Night Guest Service Officer

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