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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Night Guest Service Assistant

United Kingdom, Cambourne Employment contract 27551.00 GBP / Year · Job Posted May 16, 2026
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Job Description

Join our dedicated team at Holiday Inn Express - Cambourne - Cambridge West as a Night Guest Service Assistant. This full-time, permanent role is vital to the success of Lighthouse Hotel Management, ensuring our guests enjoy a welcoming and safe environment throughout the night. If you are passionate about hospitality and enjoy working in a dynamic, guest-focused environment, this could be the perfect opportunity for you.

Job Responsibility

  • Welcoming and assisting guests arriving during night hours with warmth and professionalism
  • Handling check-ins and check-outs efficiently using hotel management software
  • Responding promptly to guest enquiries and resolving any issues to ensure complete guest satisfaction
  • Monitoring and maintaining the security of the hotel premises throughout the night
  • Managing telephone calls and messages, directing them appropriately
  • Coordinating with other departments such as housekeeping and maintenance to ensure smooth operations
  • Maintaining accurate records and preparing nightly reports for management review
  • Ensuring compliance with health and safety regulations and company policies

Requirements

  • Previous experience in a guest service or customer-facing role, preferably within the catering & hospitality industry
  • Excellent communication and interpersonal skills with a friendly and approachable manner
  • Ability to work independently and make decisions during night shifts
  • Strong organisational skills and attention to detail
  • Basic IT skills, including familiarity with hotel management systems or willingness to learn
  • Flexible approach to working hours, including nights, weekends, and public holidays
  • Understanding of health and safety standards relevant to the hospitality sector

What we offer

  • Competitive salary of £27,551.00 per annum reflecting your skills and responsibilities
  • Permanent, full-time employment with a supportive and friendly team environment
  • Opportunities for professional development and training within Lighthouse Hotel Management
  • Employee benefits including staff discounts, pension scheme, and holiday entitlement
  • A vibrant workplace located in the beautiful Cambourne area, easily accessible from Cambridge West
  • Discounted rooms, free car parking, meals inc
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