Night Guest Assistant Job at 360 Resourcing Solutions (Heckfield)

Night Guest Service Assistant

Join our dedicated team at Holiday Inn Express - Cambourne - Cambridge West as a...

Location

United Kingdom , Cambourne

Salary:

27551.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a guest service or customer-facing role, preferably within the catering & hospitality industry
Excellent communication and interpersonal skills with a friendly and approachable manner
Ability to work independently and make decisions during night shifts
Strong organisational skills and attention to detail
Basic IT skills, including familiarity with hotel management systems or willingness to learn
Flexible approach to working hours, including nights, weekends, and public holidays
Understanding of health and safety standards relevant to the hospitality sector

Job Responsibility

Welcoming and assisting guests arriving during night hours with warmth and professionalism
Handling check-ins and check-outs efficiently using hotel management software
Responding promptly to guest enquiries and resolving any issues to ensure complete guest satisfaction
Monitoring and maintaining the security of the hotel premises throughout the night
Managing telephone calls and messages, directing them appropriately
Coordinating with other departments such as housekeeping and maintenance to ensure smooth operations
Maintaining accurate records and preparing nightly reports for management review
Ensuring compliance with health and safety regulations and company policies

What we offer

Competitive salary of £27,551.00 per annum reflecting your skills and responsibilities
Permanent, full-time employment with a supportive and friendly team environment
Opportunities for professional development and training within Lighthouse Hotel Management
Employee benefits including staff discounts, pension scheme, and holiday entitlement
A vibrant workplace located in the beautiful Cambourne area, easily accessible from Cambridge West
Discounted rooms, free car parking, meals inc

Fulltime

Guest Experience Night Supervisor (Front Office Night Supervisor)

Complete designated cashier and closing reports in the computer system. Review s...

Location

Hungary , Budapest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Complete designated cashier and closing reports in the computer system
Review shift logs/daily memo books and document pertinent information in logbooks
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
Sell a room/accommodation to guests without reservations based on availability
Ensure rates match market codes and that any exceptions are documented
Ensure checks that come from outlets are scanned and charged to room
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager

Fulltime

New

Night Guest Service Representative

Nights Guest Service Representative- THE LINCOLN SUITES - £29,101.00. The Lincol...

Location

United Kingdom , London

Salary:

29101.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

The ability to work unsupervised and strong communication skills are key for this role
Previous experience in a similar role within a hotel environment is preferred
You will always strive to deliver a great service for our guests
You will be proactive and able to complete tasks efficiently, following up where necessary
You will be passionate about hospitality and high standards
You will have a keen eye for detail
You will have excellent organisational skills
You will remain calm while working under pressure
Previous experience with MEWS is preferred but not essential

Job Responsibility

Provide a great guest experience by enabling a smooth arrival and departure experience, including rooming guests and delivering luggage when required
Be fully conversant with the facilities, services and special promotions offered by the hotel, and pass this information on to guests whenever the opportunity arises to maximise hotel sales
Ensure you are aware of hotel availability and take every opportunity to maximise room sales
Increase room revenue by supporting effective room category upselling
Anticipate guest needs, act upon and follow up guest requests, and deliver a level of service and responsiveness that generates compliments
Ensure all charges are correctly posted to guests’ bills, following standard procedures
Deal with cash and card transactions in accordance with hotel and company policy, ensuring any discrepancies are reported immediately
Ensure all messages received for guests are passed on accurately and as quickly as possible
Carry out security checks at regular intervals, with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required

What we offer

Competitive salary of £29,101.00 per annum
Exclusive employee discounted rates at Vertiq Hospitality managed hotels
Reward and celebration programme
Opportunity to grow and develop within a hotel management company with multiple hotel brands
Free healthcare plan
Pension
Continuous paid training and development opportunities
Great workplace atmosphere

Fulltime

Assistant Night Manager

Apex Hotels are looking for an Assistant Night Manager to join the Front Office ...

Location

United Kingdom , Edinburgh

Salary:

13.90 GBP / Hour

Apex Hotels Ltd

Expiration Date

July 09, 2026

Requirements

Can deliver excellent standards
Uses initiative
Is self-aware and able to evaluate their own work
Has a customer service attitude
Has the ability to multi-task and provides excellent attention to detail
Holds a genuine desire to provide a Warmer Welcome to our guests
Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential.

Job Responsibility

Be present in lobby and reception during peak times and support your team
Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks
Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly
Ensure compliance with all Apex financial, privacy, data security and H&S procedures
Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action
Ensure all procedures are followed and all night jobs are complete
Producing any nightly reports.

What we offer

29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform Treat Yourself Here

Fulltime

Assistant Night Manager

As the Assistant Night Manager, you will be an essential part of our night opera...

Location

United Kingdom , Liverpool

Salary:

29636.38 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a supervisory or management role within the catering & hospitality sector, preferably in a hotel environment
Strong leadership skills with the ability to motivate and manage a night team
Excellent communication and interpersonal skills with a friendly and approachable manner
Ability to work independently and make sound decisions under pressure
Good organisational skills and attention to detail
Proficiency in hotel management software and MS Office applications
Flexible approach to working hours, including nights, weekends, and public holidays
Knowledge of health and safety regulations related to hospitality

Job Responsibility

Assist the Night Manager in overseeing all night-time hotel operations, ensuring high standards of guest service and safety
Manage guest check-ins and check-outs during night hours, providing a warm and efficient welcome
Respond promptly and effectively to guest enquiries, requests, and complaints, resolving issues to ensure guest satisfaction
Supervise and support night staff, including housekeeping and security personnel, ensuring adherence to hotel policies and procedures
Conduct regular inspections of public areas, guest rooms, and back-of-house to maintain cleanliness, safety, and security standards
Handle emergency situations calmly and efficiently, liaising with relevant authorities if required
Maintain accurate records and reports related to night operations, incidents, and maintenance issues
Collaborate with day management teams to ensure seamless handover and continuity of service

What we offer

Permanent full-time position offering job stability
Opportunities for professional development and career progression within Lighthouse Hotel Management
Supportive and friendly working environment in a vibrant, central Liverpool location
Employee discounts on food, beverages, and accommodation across our hotel group
Access to training programmes focused on hospitality excellence and leadership

Fulltime

Assistant Night Manager

Ensure the safety and security of the property and the smooth and efficient runn...

Location

Australia , Sydney

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Previous experience in Front Office or Night Audit operations within a hotel environment
Proven ability to lead and support teams across multiple departments
Strong knowledge of hotel procedures, including cash handling, security, and guest confidentiality
Proficiency in property management systems (e.g., Opera or similar) and front/back office equipment
Excellent communication, interpersonal, and customer service skills
Confident in handling guest complaints and resolving issues with professionalism and empathy
Demonstrated ability to train, coach, and develop team members
Sound organisational and time management skills with the ability to work autonomously overnight
Strong problem-solving, decision-making, and conflict-resolution capabilities
Commitment to maintaining a safe and secure environment for guests and team members

Job Responsibility

Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation
Provide supervision and support to the Front Office team and other departments when required
Ensure department policies and procedures are understood by all employees and observed in tasks performed
Ensure effective communication of new and updated information regarding policies, rates and general hotel information
Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality
Be proficient in the use of all front and back office equipment
Report any computer system errors to the IT Manager or other such manager for immediate rectification
Implement training programs for all employees, conduct induction and skills training
Be aware of room availability and sensitively manage overbooking situations where relocations are required
Make every effort to fill the hotel to 100% occupancy at the highest possible rate

What we offer

Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a globally recognised luxury hospitality brand
Ongoing learning and development, working alongside industry leaders
Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
A complimentary hotel stay package to celebrate your work anniversary
Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

Fulltime

Assistant Guest Experience Manager

The Assistant Manager, Guest Experience is responsible for supporting the daily ...

Location

United States of America , Chicago

Salary:

65000.00 - 75000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of experience in luxury hospitality, preferably in Guest Experience, Concierge, or Front Office leadership
Demonstrated ability to lead teams and manage daily operations
Strong communication, organizational, and problem‑solving skills
Proficiency with Opera, Golden, CORE, Microsoft Office Suite, KEY and internal hotel systems
Ability to work flexible schedules, including weekends, holidays, and varied shifts
High degree of professionalism, emotional intelligence, and discretion when handling confidential guest information
Physical Requirements: Ability to stand and walk for extended periods
Ability to lift and transport items up to 25 pounds as needed for amenities or event setups
Candidates must have valid work authorization for the U.S.

Job Responsibility

Support the daily operations of the Guest Experience department
Ensure all Elite and VIP guests receive the highest level of personalized service throughout their stay
Play a key leadership role in coordinating cross‑departmental communication, managing pre‑arrival planning, and maintaining service consistency
Function as the acting department head on scheduled days off of the Head Concierge
Monitor workflow, ensure task follow‑through, and uphold departmental and brand service standards
Address guest concerns promptly and coordinate service recovery efforts
Review all Elite/VIP arrivals 3–5 days in advance and ensure pre‑arrival outreach is completed
Coordinate special requests and amenities with other departments
Oversee VIP room blocking, upgrade considerations, and Out‑of‑Service room planning
Participate in daily VIP and operational meetings

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Assistant Night Manager

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, ...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Eligible to live and work in the UK
Documented evidence of eligibility

Job Responsibility

Ensure the training of new hosts in all tasks involving administrative tasks
Assure perfect hosts' image and behaviour
Oversee the implementation and adherence to hotel policies and procedures
Supervise the front desk team to ensure optimal performance and productivity
Assist Guest Experience Manager & Night Manager on creating/updating shift check list (Night)
Assist Guest Experience Manager & Night Manager on conducting performance reviews and provide feedback and development plans for front office staff
Oversee the department in the absence of the Night Manager
To have a full understanding of all systems and programmes
Maintain confidentiality of all guests and hotel information

What we offer

A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects

Fulltime

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Night Guest Assistant

Job Description

Job Responsibility

Requirements

What we offer

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