Night Front Office Agent Job at Randstad (Brussels)

Front Office Agent - Night Shift Included - Principessa Forte dei Marmi

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Italy , Fort dei Marmi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Giving guests a smooth check-in and check-out
deliver a wide range of services that guide guests through their entire stay
process operational needs
address guest requests
complete reports
share highlights of the local area
create a safe work place
follow company policies and procedures
maintain confidentiality
protect company assets

Fulltime

Front Office Agent

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the he...

Location

New Zealand , Queenstown

Salary:

28.53 NZD / Hour

SOFITEL

Expiration Date

Until further notice

Requirements

Minimum 6 months experience in a similar role, including 5 star experience
Clean and full New Zealand driving license
Working knowledge of Opera preferred
Projects professional image at all times through personal presentation / interpersonal skills
Desire and ability to train and develop staff
Maintains awareness of industry trends in service, product and presentation
Initiates contacts and establishes rapport easily
Organises time and work efficiently
Effective verbal and written communication skills
Appreciates and maintains an effective outlet for stress

Job Responsibility

Ensure the highest level of customer service is provided at all times to all guests
Deliver emotional connection showcasing your passion and pride for the Sofitel brand, providing luxury service for guest reservations, check-in and departure, concierge and porterage services
Maintain accurate guest accounts and provide accurate, attentive information
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during reservations, check-in, checkout and throughout their stay
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality in line with PCI and Privacy compliance
Handle all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required
Document accurately all internal and guest messages
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills

What we offer

Competitive pay with benefits
Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner
Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
Daily staff meals provided
Ongoing reward and recognition incentives and awards
Opportunities for further development and worldwide career progression within Accor
Work for a world-leading Global hotel company
Refer a friend incentive
24/7 free access to onsite gym
Free ski hire during our winter months

Fulltime

Front Office Agent

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Experience as receptionist in luxury hotels with quality standards’ knowledge
Good proficiency in using hotel management softwares and MS Office
Bachelor’s degree in hospitality management or foreign languages is highly preferred
Advanced level of English and Italian
French confidence is a plus
Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels
Problem solving especially in high-pressure situations
Available for shifts during the weekends, holidays and nights in rotation
Legal right to work in Italy

Job Responsibility

Administering all Front Office operations such as guests’ welcome (arrivals/departures), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the department’s SOPs
Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns
Managing inbound and outbound e-mails and administrative work
Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Completing audit procedures
Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner
Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
Collaborating with local law enforcement and emergency services when necessary

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world

Fulltime

Guest Service Agent - Front Office

Hotel Front Desk Agent responsibilities include registering guests, managing res...

Location

United States , Moon Township, PA

Salary:

14.00 - 14.50 USD / Hour

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Must be available to work a flexible schedule, including nights, weekends and holidays.
Hotel experience: 1 year (Preferred)

Job Responsibility

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments

What we offer

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Front Desk Agent / Night Auditor

At Crescent Hotels & Resorts, we are a team of hospitality professionals who tak...

Location

United States , Deerfield

Salary:

18.00 USD / Hour

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Must be able to communicate clearly in English. Self-motivated with a calm, professional demeanor and the ability to maintain a polished appearance. Strong guest service and communication skills with a team-oriented mindset and willingness to support coworkers. Ability to perform moderately complex mathematical calculations accurately. Capable of working with internal and external guests in situations requiring patience, tact, and diplomacy. Able to stand and move throughout the front office while performing essential job functions. Proficient in using computer systems to accurately enter and retrieve information. Able to recognize and respond appropriately to emergency situations. Demonstrates the ability to build and maintain positive working relationships with associates, guests, and partners. Marriott hotel experience is preferred. Availability to work weekends and holidays is required.

Job Responsibility

Greet guests and complete the registration process, including entering and retrieving information in the system, confirming guest details and room rates, assigning rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and ensuring guests know the location of their room
Assist guests with check-out by ensuring rooms and services are accurately posted, using the point-of-sale system, handling cash, processing credit and debit cards, converting currency, making change, and processing gift certificates
Maintain a strong working knowledge of hotel offerings, including room types, rates, packages, promotions, and the local area, and respond to guest inquiries
Use up-selling techniques to promote hotel services and maximize room occupancy
Respond to guest requests and resolve concerns in a timely, friendly, and efficient manner
Handle guest complaints by conducting research, negotiating solutions, and ensuring guest satisfaction
Receive, input, retrieve, and relay messages to guests
Prepare daily restaurant revenue reports by auditing point-of-sale data, including revenue, covers, tips, settlements, and cashier activity
Run audit reports and journals from the front office and point-of-sale systems
Make necessary corrections and adjustments and troubleshoot system issues during the shift

What we offer

Competitive wages
Comprehensive benefits for eligible associates and family members
401(k) matching program for eligible associates
Flexible scheduling to support work-life balance
Travel discounts at Crescent-managed properties across North America for you and your family
Tuition reimbursement

Guest Service Coordinator - Front Office

The Guest Service Coordinator directly assists in the execution of operations in...

Location

United States , Williamsburg

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Prior experience in any customer service role

Job Responsibility

Ensures high quality and consistency of Marriott Autograph Collections Standards are met
Communicates with guests before, during and after their stay, using a variety of operating systems
Keeps accurate records of guest information and requests
Dispatches other departments to act on guests requests in a timely manner
Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
thinks creatively to solve problems, to conduct organizational planning and to meet strategic goals
Aid the front desk and guest service agents and assists at the front desk when necessary
Reviews guest satisfaction results in a timely fashion including Medallia, TripAdvisor, and Google feedback
Effectively responds to guest feedback and actively seeks out a positive resolution for the guest
Follow department policies, procedures, and service standards, including safety policies

New

Front Office Manager

The Front Office Manager is responsible for the daily operation of the front des...

Location

United States , New Orleans

Salary:

45000.00 USD / Year

Marriott Bonvoy

Expiration Date

July 18, 2026

Requirements

Minimum 2 years of front office supervisory or management experience in a Marriott-branded hotel
Working knowledge of Marriott systems (MARSHA, FOSSE or Opera Cloud, Empower GXP, MGS)
Proven track record of meeting or exceeding GSS, Bonvoy enrollment, and intent-to-recommend targets
High school diploma or GED required
Strong leadership, conflict resolution, and team development skills
Ability to work a flexible schedule including nights, weekends, holidays, and on-call coverage
Proficiency with Microsoft Office (Outlook, Excel, Word)

Job Responsibility

Oversee day-to-day front desk operations including check-in/check-out, reservations, guest requests, room assignments, and night audit oversight
Supervise, schedule, train, and coach front desk agents and night auditors
conduct performance reviews and corrective action as needed
Ensure full compliance with Marriott brand standards (BSA audits, LSOP/SOP adherence, brand identity guidelines for City Express)
Operate and train staff on Marriott systems: MARSHA, FOSSE or Opera Cloud (depending on property), Empower GXP, MGS, mLearning, and Marriott Bonvoy enrollment platforms
Drive Marriott Bonvoy enrollment goals and elite member recognition standards
Monitor and respond to guest feedback through GuestVoice/Medallia
resolve guest complaints in real time and follow up on service recovery
Partner with Housekeeping and Engineering to coordinate room readiness, OOO/OOS inventory, and maintenance issues
Manage front office budget line items: labor cost, supplies, and complimentary item usage

What we offer

401(k) with match
PTO

Fulltime

Assistant Front Office Manager

In the absence of the Front Desk Manager take charge of the operations of Front ...

Location

United States , San Antonio

Salary:

Not provided

Marriott Bonvoy

Expiration Date

July 06, 2026

Requirements

Requires advanced knowledge of the principles and practices within the hospitality industry. This includes experiential knowledge required for management of people and complex problems
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
Ability to make decisions with only general policies and procedures available for guidance
Supervisory/management skills
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests
Two-year college degree or equivalent education/experience
From two to three full years of full-time employment in a supervisory position with this hotel or other hotel companies
Excellent speech communication skills are required to communicate both in person and via telephone with guests, Associates and corporate contacts
Excellent literacy is required
Must be able to both assimilate and generate explicit and concise documents for publication within the hotel and management company environment

Job Responsibility

Ensures the highest front office financial performance (upselling, room revenue, operation auditing, enrollments)
Demonstrates initiative regarding problem solving, staff training, team leading
Manages and motivates the Front Office team in order to provide a high standard of service for customers
Welcomes guests and fosters customer loyalty through friendly manner
Develops high quality relationships with guests throughout their stay
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
Oversees and supervises guest arrivals and departures with the front office executive and duty managers
Provides high level of customer service and maintain a high profile in the day to day front office operations
Ensures that personalized service is offered to each and every guest
Supervises the management of debtors, group and individual guest invoicing and cash operations

What we offer

Medical
Dental
Vision
paid Holiday and Vacation

Fulltime

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Night Front Office Agent

Job Description

Job Responsibility

Requirements

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