Night Front Office Agent Job at Randstad (Brussels)

Guest Service Agent - Front Office

Hotel Front Desk Agent responsibilities include registering guests, managing res...

Location

United States , Moon Township, PA

Salary:

14.00 - 14.50 USD / Hour

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Must be available to work a flexible schedule, including nights, weekends and holidays.
Hotel experience: 1 year (Preferred)

Job Responsibility

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments

What we offer

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Front Office Manager

The Front Office Manager's primary role is to ensure high quality service and le...

Location

United States , Baton Rouge

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent, Supervisor or Manager
Management experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards
Creates a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

Fulltime

New

Assistant Director of Rooms

The Assistant Director of Rooms' primary role is to ensure high quality service ...

Location

United States , Westminster

Salary:

58000.00 - 60000.00 USD / Year

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent, Supervisor or Manager
Management experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards
Creates a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

What we offer

Accrued, paid time off
Medical, dental, & vision insurance for eligible employees
Eligible to participate in Company's 401(k) program with employer matching after 90 days
Flexible spending accounts
Basic Life and AD&D insurance
Company-paid life insurance for eligible employees
Employee Paid Short- and Long-Term Disability
Employee Assistance Program
Hotel discount program

Fulltime

Night Audit

Part-Time Night Audit position at Sheraton Portland Airport Hotel. The role invo...

Location

United States , Portland

Salary:

Not provided

PM Hotel Group

Expiration Date

Until further notice

Requirements

Approach each guest interaction with the mindset of exceeding guest expectations
Embrace Sheraton culture personifying it in daily interactions with guests and associates alike
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information
Reconcile and complete all daily Front Desk Agents work, run final trial balance to post rooms and close day, provide next day reports for the Front Desk, Housekeeping, Front Office Manager, GM, and Accounting
Run audit reports/journals from the front office system, point of service and the computer
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
Perform all the duties of a Front Desk Agent as assigned including but not limited to completing the registration process by inputting and retrieving information from a computer system, and confirming pertinent information
Promote PM Hotels and Sheraton brand marketing programs
Help create an energized environment as a participating member of Sheraton’s team
Promote the guest loyalty program providing recognition and benefits to all present members

Job Responsibility

Reconcile and complete all daily Front Desk Agents work
Run final trial balance to post rooms and close day
Provide next day reports for the Front Desk, Housekeeping, Front Office Manager, GM, and Accounting
Run audit reports/journals from the front office system, point of service and the computer
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Balance all revenue and settlement accounts nightly
Maintain files and reset the system for next day operations
Complete the registration process by inputting and retrieving information from a computer system
Confirm pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate
Make appropriate selection of rooms based on guest needs

Parttime

Front Office Manager

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seek...

Location

United States , Marathon

Salary:

Not provided

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment
Strong leadership skills with the ability to motivate, coach, and develop teams
Excellent guest service and problem-solving abilities
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong communication and interpersonal skills
Experience with hotel property management systems required
Proficiency in Microsoft Office
Flexible schedule including evenings, weekends, and holidays
Ability to stand for extended periods throughout the shift
Ability to lift up to 50 pounds occasionally

Job Responsibility

Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service
Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members
Foster a positive, engaged, and service-driven team culture
Ensure all guest interactions meet Isla Bella’s luxury service standards
Handle guest concerns and service recovery with professionalism and urgency
Oversee scheduling, staffing levels, and daily operational workflow
Partner with leadership on hiring, training, and performance management
Monitor front office performance, guest feedback, and service metrics
Maintain strong knowledge of resort offerings, amenities, rates, and promotions
Ensure compliance with cash handling, safety, and operational procedures

What we offer

Medical, Dental & Vision Insurance
Additional voluntary benefits
Employee housing based on availability
Discounts at EOS Hospitality sister properties
Opportunities for growth within EOS Hospitality

Fulltime

Assistant Front Office Manager

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seek...

Location

United States , Marathon

Salary:

Not provided

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Minimum of 2 years of Front Desk experience in a hotel or resort environment
Previous supervisory or leadership experience preferred
Strong guest service, leadership, and communication skills
Ability to multitask and perform effectively in a fast-paced environment
Strong problem-solving and decision-making abilities
Experience with hotel property management systems preferred
Basic proficiency in Microsoft Office
Flexible schedule including evenings, weekends, and holidays
Ability to stand for extended periods throughout the shift
Ability to lift up to 50 pounds occasionally

Job Responsibility

Support daily Front Desk and Front Office operations to ensure service standards are consistently met
Supervise, coach, and support Front Desk Agents and Night Auditors
Provide hands-on leadership during shifts and act as Manager on Duty when assigned
Greet, check-in, and check-out guests in a friendly, efficient, and professional manner
Handle guest concerns and service recovery with urgency and professionalism
Assist with scheduling, onboarding, training, and performance coaching of team members
Monitor guest interactions and ensure a high level of guest satisfaction and engagement
Maintain knowledge of resort services, amenities, promotions, and in-house groups
Assist with room assignments, reservations, and special requests
Ensure compliance with cash handling, safety, and operational procedures

What we offer

Medical, Dental & Vision Insurance
Additional voluntary benefits
Employee housing based on availability
Discounts at EOS Hospitality sister properties
Opportunities for growth within EOS Hospitality

Fulltime

Front Office Manager

We are looking for a highly motivated, customer focused leader to join our Front...

Location

United States , Bend

Salary:

68000.00 - 70000.00 USD / Year

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

3-5 years experience leading a Front Office team in a service focused hotel or resort environment
Available to work a flexible schedule to include nights, weekends and holidays
College degree preferred
Strong desire to make an impact on other people
Outgoing and engaging personality
Strong Computer skills, and experience with PMS systems
Excellent verbal and written communication skills
Ability to work in a fast-paced setting

Job Responsibility

Oversee the Front Office operations to lead the team in helping guests discover their 'Wanderlust' experience
Be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports
Develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge
Ensure proper training materials are in place and used by each department
Implement coaching, career planning and recognition programs for all associates
Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy
Participates in Revenue Optimization Committee (ROC) meetings
Lead by example to ensure all guest interactions are handled in a professional manner
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Reservations Agent

The Reservations Agent is responsible for selling the hotel and providing inform...

Location

Italy , Firenze

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Reservations or Front Office experience
Experience in customer service and excellent phone skills
Ability to multitask and a can-do & team approach to any request
Advanced computer skills including but not limited to Excel, Word, PowerPoint and Internet
Knowledge of Opera PMS is required
Reading, writing and oral proficiency in the Italian and English language

Job Responsibility

Answer Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other departmental tasks
Take down and pass messages where necessary
Utilize and ensure proper working conditions of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
Update the company’s internal telephone directory
Process guests’ inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Capture sales via phone, email or chat from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Answer general reservations e-mail, retrieve and distribute mail and process brochure requests
Perform guest recognition duties ensuring that all departments have the information they need, preparing them for every arriving guest
Conduct pre-arrival review of all incoming guests using Hotel platforms

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Employee Meals

Fulltime

Night Front Office Agent

Randstad

Location:
Belgium , Brussels

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2026

Expiration:
July 01, 2026

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