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As a Night Front Desk Receptionist, you will be the first and last impression of Four Seasons Hotel Prague. Your mission is to create a seamless arrival and departure experience for our guests while delivering exceptional service that reflects the Four Seasons standard of excellence.
Job Responsibility:
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve minor customer complaints and escalate to superiors if necessary
Check guests in and out in an efficient and friendly manner, using guests name whenever possible
Assure that guests are assigned the type of room requested and the correct rate is charged
Arrange for luggage to be delivered to guest room
Issue correct keys to the guest
Respond to all guest requests in all channels in an accurate and timely manner
Assure that all financial and credit procedures are followed
Work closely with other departments to ensure smooth handling of guest luggage, deliveries and special requests
Accept reservations, changes and cancellations in the absence of Reservations Department Staff
Requirements:
Strong attention to detail, ability to multitask, and thrive in a fast-paced environment
Outstanding communication skills and fluency in English
Guest-centric mindset and understanding of personalized service
Flexibility to work night shifts, weekends, and holidays
Previous experience in a Front Office role at a 5-star hotel or luxury environment is an advantage
Proficiency in MS Office and Opera PMS
Current work authorization in the country of Czech Republic or EU Passport
What we offer:
Competitive remuneration
Excellent Training and Development opportunities
Discover the world with attractive employee rates at Four Seasons Hotels worldwide
Complimentary Employee Meals and laundry/dry cleaning