Night Front Desk Agent Job at Accor (London)

Front Desk Agent

Location

United States , Sausalito

Salary:

26.46 - 27.53 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

High School diploma or equivalent acceptable experience
Must be a naturally enthusiastic, centered, and organized person
Must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
Ability to write, read, count, and file alphabetically and numerically with precision
Ability to stand for lengthy periods of time
Must be able to see, hear, and speak clearly and maintain proper etiquette
Must be knowledgeable of technology, and competent in understanding different systems necessary for the job

Job Responsibility

Registers guests into the hotel upon arrival following prescribed check in procedures
Performs cashiering functions for guests during their stay and at check out
Is accountable for accuracy of all cash and credit transactions performed during their shift
Checks guest out of hotel upon departure accurately following prescribed check out procedures
Maintains an alpha order file of arriving guest registration cards
Maintains an in-house/guest registration card file (the bucket) with guests correctly filed under the designated room number
Conducts a daily guest registration verification process (the bucket check)
Addresses guests by name at every opportunity
Must understand and implement the reservation process for both social and group guests and be conversant with the reservation system, as well as the entire property management system
Must know all aspects of the hotel: i.e. guest room types, sizes, locations, views, rates, other room attributes, available packages, as well as sales information like meeting room names and information

What we offer

Generous Paid Time Off program
Health Insurance Options
Company-matching 401k Retirement Option
Job training
Promotion from within
Employee discounts on dining and hotel stays
Free parking

Fulltime

Front Desk Agent

Soho Grand Hotel is looking for a Front Desk Agent to join their team! The Front...

Location

United States , New York

Salary:

Not provided

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

Flexible to work days, nights and weekends
Familiar with Downtown NYC
Hospitality/hotel experience preferred
Knowledge of Opera, GoConcierge, Alice, Knowcross preferred

Job Responsibility

Create memorable experiences for guests by ensuring a smooth arrival and departure
Anticipating guests needs- always staying one step ahead
Act as the liaison for each guest with all departments to create and maintain a positive guest experience
Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
Being a positive and empathetic listener for all guest queries
Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries

What we offer

401(k)
Dental insurance
Flexible spending account
Food provided
Health insurance
Paid time off
Vision insurance

Guest Service Agent - Front Office

Hotel Front Desk Agent responsibilities include registering guests, managing res...

Location

United States , Moon Township, PA

Salary:

14.00 - 14.50 USD / Hour

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Must be available to work a flexible schedule, including nights, weekends and holidays.
Hotel experience: 1 year (Preferred)

Job Responsibility

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments

What we offer

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Assistant Front Desk Manager

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Columbus

Salary:

23.00 - 25.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a similar position in a hotel
excellent communication, leadership and customer service skills
strong leader who is upbeat and approachable
ability to engage with guests and the general public
positive, collaborative style
attentive to details
good at solving problems
ability to promote a passion for quality and service

Job Responsibility

Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit
Work shifts with the front desk agents and night auditors, and lead by example with excellent leadership skills and impeccable hospitality guest service
Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
Ensure guest and team member satisfaction

What we offer

Exceptional benefit plan for eligible associates and family members
401K matching program for eligible associates
Flexible scheduling
Discounts with Crescent managed properties in North America for you and family members
Hotel Rooms Discounts at Marriott properties worldwide

Fulltime

Front Desk Manager - Denali Park Village

The Front Desk Manager is responsible for overseeing the daily operations of the...

Location

United States , Denali

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years of experience in a front desk or guest services role, with at least 1-2 years in a supervisory or management position in a hotel or hospitality environment
Experience with hotel Property Management Systems (PMS) and reservation systems is preferred
Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team
Excellent communication and interpersonal skills, with the ability to interact with guests and staff professionally and effectively
Strong problem-solving skills and the ability to resolve guest concerns in a timely, effective manner
Proficient in MS Office Suite (Word, Excel, Outlook) and other hotel management software
Excellent organizational and time-management skills, with the ability to prioritize tasks and work under pressure
Ability to stand for long periods of time, as well as sit at a desk or workstation for extended hours
Ability to lift up to 20 lbs. and perform occasional physical tasks such as stocking supplies or handling luggage
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing

Job Responsibility

Manage and supervise the front desk team, including front desk agents, night auditors, and concierge staff
Recruit, train, and onboard new employees, ensuring they understand hotel policies, guest service expectations, and operational procedures
Provide ongoing coaching, feedback, and performance evaluations to promote team development, high morale, and retention
Develop and manage the front desk schedule to ensure adequate coverage and efficient operations
Ensure all guests receive exceptional service, from check-in to check-out, addressing concerns or special requests promptly and professionally
Handle guest complaints and feedback in a calm and effective manner, ensuring satisfactory resolutions
Collaborate with other hotel departments to ensure a seamless guest experience (e.g., housekeeping, maintenance, food & beverage)
Oversee VIP guest services, ensuring that special requests or amenities are handled promptly
Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room assignments, and guest services
Ensure front desk procedures are followed accurately, including guest registration, billing, payment processing, and maintaining security of guest information

What we offer

Competitive wages
Comfortable on-site housing
On-site gym
Inclusive meal plan for $16 a day

Fulltime

Night Audit

Part-Time Night Audit position at Sheraton Portland Airport Hotel. The role invo...

Location

United States , Portland

Salary:

Not provided

PM Hotel Group

Expiration Date

Until further notice

Requirements

Approach each guest interaction with the mindset of exceeding guest expectations
Embrace Sheraton culture personifying it in daily interactions with guests and associates alike
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information
Reconcile and complete all daily Front Desk Agents work, run final trial balance to post rooms and close day, provide next day reports for the Front Desk, Housekeeping, Front Office Manager, GM, and Accounting
Run audit reports/journals from the front office system, point of service and the computer
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
Perform all the duties of a Front Desk Agent as assigned including but not limited to completing the registration process by inputting and retrieving information from a computer system, and confirming pertinent information
Promote PM Hotels and Sheraton brand marketing programs
Help create an energized environment as a participating member of Sheraton’s team
Promote the guest loyalty program providing recognition and benefits to all present members

Job Responsibility

Reconcile and complete all daily Front Desk Agents work
Run final trial balance to post rooms and close day
Provide next day reports for the Front Desk, Housekeeping, Front Office Manager, GM, and Accounting
Run audit reports/journals from the front office system, point of service and the computer
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Balance all revenue and settlement accounts nightly
Maintain files and reset the system for next day operations
Complete the registration process by inputting and retrieving information from a computer system
Confirm pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate
Make appropriate selection of rooms based on guest needs

Parttime

Assistant Director of Rooms

The Assistant Director of Rooms' primary role is to ensure high quality service ...

Location

United States , Westminster

Salary:

58000.00 - 60000.00 USD / Year

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent, Supervisor or Manager
Management experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards
Creates a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

What we offer

Accrued, paid time off
Medical, dental, & vision insurance for eligible employees
Eligible to participate in Company's 401(k) program with employer matching after 90 days
Flexible spending accounts
Basic Life and AD&D insurance
Company-paid life insurance for eligible employees
Employee Paid Short- and Long-Term Disability
Employee Assistance Program
Hotel discount program

Fulltime

Front Office Supervisor

The Front Office Supervisor must ensure high quality service and leadership for ...

Location

United States , New Orleans

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent preferred
Supervisory experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors as needed to enforce standards
Assists in creating a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

Fulltime

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Night Front Desk Agent

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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