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Night Duty Manager

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Night Duty Manager, you’ll ensure the safe, smooth, and efficient running of 238 Kennington Lane overnight—delivering excellent customer service to residents, guests, and clients while maintaining high operational and safety standards. You’ll be a calm, reliable presence, ready to handle any situation—from emergency response to guest queries—helping to make ISH a welcoming and secure home for our residents.

Job Responsibility:

  • Conduct regular inspections of the premises, fire exits, and equipment
  • Act as a Fire Marshal, taking control during emergencies and liaising with emergency services
  • Maintain up-to-date Duty Manager records and Health & Safety documentation
  • Act as a First Aider and Mental Health First Aider, providing assistance and support as required
  • Oversee cash floats, restricted keys, and secure storage areas
  • Manage lost property, luggage rooms, and liaise with external security for events
  • Ensure all emergency and security procedures are followed effectively
  • Deliver outstanding service to residents, guests, and visitors
  • Handle complaints, incidents, and maintenance requests, ensuring follow-up and accurate reporting
  • Support other departments (Front Office, Housekeeping, Conference & Events) as needed
  • Assist in training and onboarding new team members
  • Manage reception operations overnight, including check-ins, check-outs, billing, and enquiries
  • Respond to phone and email queries promptly and professionally
  • Maintain accurate records in systems such as StarRez and She Assure
  • Manage post, parcels, and guest sign-ins
  • Support reservations and accommodation requests as required

Requirements:

  • Previous experience in customer service at a supervisory level (essential)
  • Experience as a Duty Manager in a hotel or hall of residence (desirable)
  • Strong understanding of Health & Safety practices and legislation
  • Confident computer user
  • knowledge of hotel or accommodation software desirable
  • Fire Marshal, First Aid, and Mental Health First Aid qualifications (training provided if not already held)
  • Excellent communication skills—both written and verbal
  • A second language is a plus
  • Professional, reliable, and calm under pressure
  • Excellent judgement and decision-making skills
  • Flexible and adaptable to changing needs
  • Team player with the ability to work independently
  • Strong commitment to customer care and equality of service

Nice to have:

  • Experience as a Duty Manager in a hotel or hall of residence
  • A second language
What we offer:
  • Meal allowance: £3 per day (redeemable in ISH catering facilities)
  • Holiday: 28 days per year (including bank holidays), increasing annually up to 33 days
  • Pension: Defined benefit contributory pension scheme
  • Healthcare: Company-sponsored healthcare cash plan

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Parttime
Work Type:
On-site work
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