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As a Night Duty Manager, you take on a heightened sense of responsibility, focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team.
Job Responsibility:
Training, coaching, and mentoring new team members
Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures
Coordinating activities with other departments to enhance communication and guest satisfaction
Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience
Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards
Driving the Front Desk Up-selling Program
Fostering cooperation and trust among colleagues, supervisors, teams, and across departments
Developing the potential of others through training, coaching, and development opportunities
Actively ensuring that teams embrace and drive Sofitel Brand initiatives while delivering on brand commitments
Collaborating with the AFOM to assess staffing and performance levels for maximum guest satisfaction
Maximizing room occupancy and utilizing up-selling techniques to promote hotel services and facilities
Maintaining good communication and relationships across all hotel departments
Participating in the development of new initiatives to enhance the guest experience
Working effectively with colleagues from diverse viewpoints, cultures, and countries
Requirements:
Diploma or degree in Hospitality or Rooms Division
2 to 5 years' experience
Languages: fluent in English and a 2nd language would be a plus