Night Customer Services Advisor

• Operate in a fast-paced, customer-focused overnight environment
• Handle inbound customer contact professionally and efficiently during night-time hours
• Take full ownership of customer queries from first contact through to resolution
• Provide overnight support for Compliance and Safer Gambling activities where required
• Accurately record and maintain customer account information
• Resolve customer issues effectively
• Work collaboratively with internal teams and escalation points
• Identify, manage, and escalate issues promptly and appropriately
• Maintain up-to-date knowledge of products, promotions, rules, procedures, and safer gambling responsibilities
• Demonstrate flexibility in supporting overnight operational needs

• A strong commitment to delivering excellent customer service
• Experience working in a customer-facing environment
• Excellent communication skills
• Strong written communication skills
• The ability to build and maintain positive working relationships
• A proactive and curious mindset
• An understanding of the betting and gaming industry is desirable
• An analytical and structured approach to problem solving
• Confidence using computer systems and standard office applications
• A strong sense of ownership and accountability
• A flexible, organised, and team-focused approach

An understanding of the betting and gaming industry

• Bonuses
• Incentives
• Retail discount vouchers
• Monthly pension contributions
• Enhanced maternity & paternity pay
• Long-service recognition programme and life milestone rewards
• Recognition scheme to earn and convert points to spend with over 700 retailers
• Comprehensive financial wellbeing package
• Mental health support
• Access to further training and development opportunities