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Night Concierge

United Kingdom, Leyton 27007.50 GBP / Year · Job Posted January 15, 2026
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Job Description

ELMS is a specialist mental health service in Leyton supporting adults living with long-term mental health conditions to remain well, connected to their communities and out of hospital. Made up of an office base, four supported houses, a small floating support offer and a structured day programme, ELMS provides longer-term accommodation rooted in stability, trust and continuity.

Job Responsibility

  • Be the steady presence that holds the service overnight
  • Be the first point of contact for residents, the guardian of the buildings, and the calm voice on the end of the phone when reassurance is needed
  • Take responsibility for the ELMS duty phone, offering grounding, clarity and emotional containment to residents who may need support during the night
  • Maintain safety, respond proportionately to concerns and provide a consistent, compassionate presence

Requirements

  • Experience of supporting adults with long-term mental health needs, or working in related support or care environments
  • Calm, grounded and reassuring, even in uncertain or emotionally charged situations — especially when supporting people by phone
  • Confident working independently overnight, with good judgement about when to act and when to escalate
  • Understand the importance of clear boundaries, safety and proportionate responses, while still being warm and person-centred
  • Organised and reliable, with strong written skills and the ability to record and hand over information clearly and accurately

What we offer

  • A salary increase after successfully completing six month's probationary period
  • A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
  • 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
  • A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
  • Staff Health Cash Plan and discounts scheme
  • Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
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