Night Concierge

• Respond to guest requests for special arrangements or services, including transportation, dining reservations and personal requests, particularly during overnight hours
• Anticipate and fulfil guest needs with efficiency, discretion and a personalised approach
• Provide knowledgeable recommendations on the hotel and surrounding area, including late‑night and early‑morning options
• Handle all guest calls, messages and requests promptly, ensuring accurate follow‑up and resolution
• Coordinate with Front Office, Housekeeping, Security and other departments to ensure smooth operations
• Maintain accurate records of guest interactions and update logbooks for effective shift handovers
• Resolve guest concerns with professionalism, empathy and a solution‑focused mindset
• Maintain a visible yet discreet presence, ensuring guest comfort, safety and wellbeing overnight
• Uphold brand standards in service delivery, presentation and communication at all times
• Support pre‑arrival preparations and daytime operations through effective overnight planning

• Previous experience in a Concierge or guest‑facing role, ideally within a luxury hotel environment
• A strong passion for customer service and personalised guest engagement
• Excellent communication and interpersonal skills, with a professional and calm approach
• Ability to work independently and make sound decisions during overnight shifts
• Strong organisational skills and attention to detail
• Good knowledge of London, including key attractions, transport and services (advantageous)
• Ability to multitask effectively while maintaining composure in a quiet but dynamic environment
• High level of discretion and professionalism
• Impeccable personal presentation aligned with luxury standards
• A collaborative mindset, ensuring effective communication with day and night teams

Good knowledge of London, including key attractions, transport and services (advantageous)

• Competitive salary
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide
• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property
• Employee Assistance Programme
• Complimentary meals on duty
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities
• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities