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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Night Concierge - W Residences

United Arab Emirates, Dubai · Job Posted May 04, 2026
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Job Responsibility

  • Respond to Residence owners and their guests requests for visitor information, special arrangements, or services
  • Respond to special requests from Residence owners and their guests with unique needs
  • Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities
  • Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors
  • Answer, record, and process all calls, messages, requests, questions, or concerns
  • Contact appropriate individual or department as necessary to resolve call, request, or problem
  • Understand and assist with owners reservation services
  • Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
  • Assist with Bell/valet services for owners when requesting for their vehicles
  • Perform Lobby Ambassador tasks
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Report any incidents, accidents, injuries, and unsafe work conditions to manager
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Welcome and acknowledge all Residence owners and their guests according to company standards
  • Anticipate and address service needs
  • Assist individuals with disabilities
  • Speak with others using clear and professional language
  • Prepare and review written documents accurately and completely
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested
  • Adhere to the highest standards of The Ritz-Carlton service excellence

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
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