Night Auditor Job at Four Seasons (Lisbon)

Job Description

We are looking for a Night Auditor to join our Team in Lisbon!

Process guest registrations, including the computation and collection of payment
Perform nightly balancing of all services to ensure proper posting to property management system
Prepare express checkout folios
Maintain room status inventory
Communicate all pertinent shift information to Front Office Manager and other desk staff
Send and receive telephone calls
sort incoming mail and messages
Maintain knowledge of key competitors' products
Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction
Ensure paperwork to guests and other divisions is processed in a timely manner
Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures
Deliver any financial reports as required
Ensure timely compilation Front Office reports
Generate, print and distribute daily and weekly reports
Complete and verify all audit paperwork and shift reports
Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs

Experience from a Front Office of a 5* hotel as Night Auditor, is appreciated
Attention to detail, ability to multi task, to prioritize and handle stress
Excellent interpersonal skills and personal presentation
Guest centricity and understanding the importance of guest's preferences
Flexible schedule with the ability to work all types of shifts, weekends and holidays
The candidate must hold the required authorization to work in an European country
Reading, writing and oral proficiency both in Portuguese and English