Night Auditor

• Perform Front Desk duties during the overnight shift, including check‑in, check‑out, guest inquiries, posting charges, and cashiering operations
• Assist and engage with guests in the lobby and entrance areas, offering support with luggage handling, storage, transportation arrangements, and general guest services
• Respond promptly and warmly to guest requests, both in person and over the phone, including wake‑up calls, housekeeping needs, and concierge‑style assistance (directions, restaurant bookings, transportation, etc.)
• Provide accurate information about hotel facilities, services, and local attractions, ensuring a personalized and memorable guest experience
• Complete the Night Audit, balancing daily transactions, reviewing financial procedures, and preparing all required reports for the following day
• Review daily arrivals, departures, and in‑house guests, supporting the Manager on Duty in preparing the Morning Briefing reports
• Maintain a clean, welcoming, and well‑organized lobby and entrance throughout the night
• Ensure luggage trolleys, storage areas, and operational tools are maintained, organized, and ready for use
• update the Logbook with relevant information
• Maintain an active, visible presence in the lobby to ensure guest comfort, safety, assistance, and personalized attention at all hours
• Complete detailed handovers and ensure all documentation is accurate and ready for the morning shift
• Support with restocking supplies and preparing the Front Desk for the next operational day
• Work closely with Duty Manager and Security to maintain safety, security, and impeccable guest experience throughout the night

• At least three years of experience in a similar role with proven leadership within a luxury Front Office environment
• An empathetic and caring approach, with the talent to provide thoughtful recommendations and personalize the guest experience so that each stay feels unique
• Excellent interpersonal, communication, and relationship‑building skills, with integrity, professionalism, and strong collaboration across departments
• Strong business acumen, a deep passion for service, exceptional attention to detail, and a natural desire to foster a culture of continuous learning and excellence
• Fluency in English and Italian
• Proficiency in a third European language is preferred

Proficiency in a third European language

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals