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The Night Auditor plays a critical role in nightly property operations by balancing accounts and supporting guest services during overnight hours. You’ll perform system maintenance, handle check-ins/outs, and ensure guests have a safe, pleasant experience during off-peak hours.
Job Responsibility:
Greet and assist guests with check-in/check-out processes in a friendly, professional manner
Answer guest questions and provide accurate, timely information
Address guest needs and resolve issues promptly and courteously
Communicate problems to management as needed
Perform all night audit procedures, including: • Ending the business day and running nightly accounting reports. • Balancing and distributing daily revenue reports. • Completing all required audit documentation. • Running system backups as needed
Prepare and share this information with accommodations supervisors and managers
Monitor and maintain cleanliness of guest-facing areas (e.g., lobby, pool)
Keep front desk stocked and organized
Remove trash and maintain guest common spaces
Occasionally work both indoor front desk duties and outdoor checkpoints (e.g., camp gate toll booth)
Assist with other duties as assigned by management to support Accommodations and hotel operations
Maintain professional appearance and punctual attendance
Work independently during overnight hours
Requirements:
Excellent communication and customer service skills
Detail-oriented and reliable problem-solver
Basic computer skills (e.g., Microsoft Office, reservation/audit systems)
Ability to work overnight shifts independently
Professional appearance and positive attitude
Ability to sit, stand, or walk for extended periods
Occasional lifting (up to ~40–75 pounds with assistance)