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The Night Auditor is a client facing position that covers the resort Front Desk during the 3rd shift. This position’s main responsibilities include reconciling the day’s financial activities, generating financial reports, and perform regular front desk duties of providing exceptional services to guests during the registration process or any other assistance needed. The Night Auditor is part of the emergency response team and must take an active role during any situation. They work closely with all 3rd shift personnel to ensure a safe environment for resort guests and co-workers and create an evening activity report for all operations departments to prepare for the next day’s business.
Job Responsibility:
Answer guest questions and offer information and assistance
Answer telephones according to Pyramid Global Hospitality standard
Check guests in and out
Communicate with other departments to fulfill guest needs
Maintain work area neat and organized
Maintain keys in secure area
Report all unsafe conditions immediately
Update information in the computer systems as needed (i.e., post charges)
Complete other duties as assigned by supervisor to include cross training
Attend all mandatory meetings
Follow checklist for required duties and timelines
Process personal and traveler’s checks, handle safe deposit boxes
Read, pass on log and communicate with previous shift
Other duties as assigned by Supervisor
Must have flexible hours
Requirements:
High School diploma is required
college degree preferred
Previous Front Desk experience is beneficial, preferably in a full-service hotel/resort
Knowledge of Accounting principles to understand the reconciliation process
Computer proficiency to learn and utilize the resort’s property management system
Ability to work independently without supervision
Fluent in English
Excellent communication skills & able to read and explain guest charges on folios