Night auditor

• assist guests with check-in & check-out processes
• provide guests with hotel services information
• accommodate guests during their stay in an attentive, courteous, and friendly manner
• close the day for accounting and reservations teams
• act as Manager on Duty for the hotel during the overnight hours
• perform duties as outlined in the Front Office Training Procedures
• use appropriate phrases and greetings when interacting with guests
• provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions
• make reservations as needed
• act as point of contact for issues and emergency services
• complete end of day duties to support accounting and reservations
• offer assistance to the individual needs and requests of all guests
• ensure guest needs are responded to in a timely and efficient manner
• maintain guest confidentiality at all times
• conduct self in a friendly and attentive manner during all guest encounters
• use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
• accurately manage cash drawer and credit card system
• operate phone system
• communicate pertinent shift information to the next shift and direct supervisor
• work in a safe and conscientious manner
• checks guests in and out of the hotel
• adheres to all accounting and cash handling procedures
• manage guest requests and delegate tasks accordingly with other departments
• perform daily audits including but not limited to reviewing rooms and tax postings, balancing totals, completing reports

• experienced and motivated individual
• excellent organizational & communication skills
• strong proficiency in multi-tasking
• hospitality operations experience
• dedicated
• self-motivated
• willing to work together to maintain high standards of customer service
• interested in working independently
• able to keep busy during slow parts of the day

Knowledge of OnQ operating system

• Employee Discount
• Paid time off
• participation in the Hilton Employee discount program that offers heavily discounted rates to employee and family/friends at the Hilton Family of hotels