Night Auditor Job at L'Ermitage Beverly Hills (Manchester)

Job Description

The Equinox Golf Resort & Spa is a historic resort destination with deep roots, a strong sense of place, and a reputation for elevated hospitality in one of New England’s most scenic destinations. Established in 1769 and set against the backdrop of the Green Mountains, the property blends timeless charm with modern amenities, including a championship 18-hole golf course, full-service spa, multiple dining outlets, and extensive meeting and wedding space. As a four-season destination, The Equinox attracts a diverse mix of leisure, corporate, and event guests year-round, providing team members with dynamic, well-rounded hospitality experience. For candidates who value teamwork, elevated service standards, and professional growth within a destination resort environment, The Equinox also offers the added benefit of working in the vibrant yet close-knit community of Manchester — a town known for its outdoor recreation, scenic beauty, and exceptional quality of life. The Equinox Resort & Spa is newly managed by EOS Hospitality.

Job Responsibility

Comfortable working independently overnight
Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms Spa, and Food and Beverage
Ensure credit card system reconciles to daily transaction lists
Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier
Balance all revenue and settlement accounts nightly, maintain files and cycle the system for next day operations
Fill in the Daily Update, Shift Email and Print Shift Reports and send to applicable employees and or departments
Warmly greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner
Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner
Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction
Build rapport with guests
escort guests to rooms, make welfare calls, and encourage feedback throughout their stay
Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed
Be aware of marketing promotions and guest programs
Assist with selling items from the Grab and Go area
Follow all cash handling and credit policies
Use proper communication devices with appropriate phone etiquette at all times when communicating with other employees
Balance and prepare individual paperwork for closing of shift according to hotel standards
Complete all tasks and duties on the shift checklist in a timely and efficient manner
Maintain a clean work area
Communicate clearly with other departments including Night Security
Have knowledge of emergency procedures and assist when needed
Perform duties, special assignments and projects as requested by management

Requirements

Must be able to work 3 overnight audit shifts per week
Hours are flexible to be 10 pm – 8 am and or 11 pm – 7 am on Sundays, Mondays, and Tuesdays
Must be highly responsible and reliable
A minimum of 2 years in a customer service focused role and/or related hospitality experience
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
Ability to attend to guests, employees and management in an attentive, courteous and service-oriented manner which requires customer service as well as written and oral communication skills
Computer literate in Opera and Microsoft applications
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow employees and departments
Ability to access and accurately input information into a computer using Excel software and other various software programs
Proficient in basic mathematical and calculator skills to prepare mathematical calculations without error
Proficient in Office machines: operate calculator/10-key by touch, copier, fax, telephone
Must possess the ability to post and balance large amounts of charges efficiently and accurately
Flexible schedule (Overnight is a must, Weekends & Holidays)
Ability to lift, pull, bend, and push moderate weight and stand and or sit for 8 hours or more a day

What we offer

Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
EOS Family Matters Program of 3+ months fully paid parental leave for new parents
Retirement savings option of 401k with employer match of up to 4% for all employees
Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Company-funded Employee Assistance Program for life challenges and mental health resources
Additional Health & Wellness benefits including prescription and gym membership discounts
Competitive wages with ongoing market analysis
Annual performance evaluations with eligible compensation adjustments
EOS Employee/Immediate Family Lodging Rates as low as $59 per night
EOS Friends and Family Lodging Discounts
EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
Internal referral bonus programs up to $500 per referral
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture with flexible and understanding work-life equality

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