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This position must be able to work from 11:00 PM until 7:00 AM. Accounts for Daily Activity throughout various departments from within the lodge by performing the following activities: Ensuring the accuracy of all financial information; Organizing and verifying receipts; Transmit Credit Card batches; Assessment of Guest Ledger for current reporting accuracies or inaccuracies; Identifying, researching and correcting discrepancies; Posting accounts; Run Daily Management reports from the Property Management System and distribute; Sincere and warm interaction with all guests including consistent eye contact with a smile; Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs; Uniform cleanliness and proper attire at all times without exception; Maintain and follow high safety standards and personal conduct; Follow Company policies and procedures as established in the Employee Handbook; Comply with the attendance policy and specially meal breaks and rest breaks, reporting any discrepancies to management; Embrace Cavallo Point Approachable Luxury Philosophy and Values, creating legendary memories with passion. This position also acts as a front desk agent of which involves: Checking guests in or out; Booking reservations and or checking availability for possible future visits; Answering requests such as: Scheduling wake-up calls; Providing hotel directions; Assist guest’s needs by assisting with providing external transportation services; Prepare guest complimentary items such as Coffee, Tea and Pastries along with any accompanied condiments; Handle all emergencies that may arise
Job Responsibility:
Ensuring the accuracy of all financial information
Organizing and verifying receipts
Transmit Credit Card batches
Assessment of Guest Ledger for current reporting accuracies or inaccuracies
Identifying, researching and correcting discrepancies
Posting accounts
Run Daily Management reports from the Property Management System and distribute
Sincere and warm interaction with all guests including consistent eye contact with a smile
Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs
Uniform cleanliness and proper attire at all times without exception
Maintain and follow high safety standards and personal conduct
Follow Company policies and procedures as established in the Employee Handbook
Comply with the attendance policy and specially meal breaks and rest breaks, reporting any discrepancies to management
Embrace Cavallo Point Approachable Luxury Philosophy and Values, creating legendary memories with passion
Checking guests in or out
Booking reservations and or checking availability for possible future visits
Scheduling wake-up calls
Providing hotel directions
Assist guest’s needs by assisting with providing external transportation services
Prepare guest complimentary items such as Coffee, Tea and Pastries along with any accompanied condiments
Handle all emergencies that may arise
Requirements:
Ability to work alone
Previous experience with a Property Management System
Basic Accounting Knowledge
Arithmetic skill is necessary
Excellent Communication Skills
Ability to work with Excel, Microsoft Word and Microsoft Outlook