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Night Auditor role at Sheraton Melbourne Hotel ensuring smooth overnight operations, exceptional guest experiences, and accurate financial reporting. This is a key role in the Guest Services team for someone detail-oriented and customer-focused who thrives in a quiet yet dynamic environment.
Job Responsibility:
Process guest check-ins, check-outs, room assignments, and late check-out requests
Secure payments, issue/reissue room keys, and verify billing accuracy
Run nightly audits, prepare reports, and complete system backups
Respond to guest inquiries and resolve issues promptly and professionally
Coordinate with Housekeeping and other departments to maintain service standards
Handle cash transactions, balance receipts, and ensure financial accuracy
Maintain safety and security of guests and hotel assets during the night
Requirements:
Strong attention to detail and problem-solving skills
Excellent communication and customer service abilities
Ability to work independently and as part of a team
Basic computer skills and willingness to learn hotel systems
High school diploma or equivalent
Hospitality experience a plus, but not required
Nice to have:
Hospitality experience
What we offer:
Competitive pay and benefits
Opportunities for growth and development within Marriott International