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Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. As Night Auditor, you will act as the primary Front Office and guest contact overnight, combining reception responsibilities with the accurate completion of end‑of‑day financial and audit procedures while supporting the smooth operation of the hotel alongside the Night Manager. Managing late arrivals and departures, overnight guest requests and communications, you will maintain a calm, professional and reassuring presence at the Front Desk at all times, ensuring all overnight operational and accounting activities are completed accurately and in line with St. Regis standards. This role is ideal for a detail‑driven and service‑focused professional who thrives in an independent luxury hospitality environment and is passionate about delivering exceptional guest experiences
Job Responsibility
Welcome and acknowledge guests warmly and professionally during overnight hours, ensuring a seamless arrival and departure experience
Process late check-ins and early departures accurately, verifying reservations, payment methods and room allocations
Respond promptly to overnight guest requests, enquiries and concerns with professionalism and care
Operate the overnight telephone switchboard, handling calls, messages and wake-up requests in line with St. Regis standards
Run the nightly audit process, ensuring all transactions and postings are balanced and reconciled accurately
Complete End of Day procedures, including posting charges, rolling the business date and preparing audit documentation
Prepare overnight reports, including contingency guest lists, room rate variance reports and handover documentation
Monitor the overnight environment and report incidents, safety concerns or suspicious activity to the Night Manager
Work collaboratively with Front Office and operational teams to ensure a smooth handover to the morning shift
Uphold all company policies, brand standards, quality assurance expectations and luxury service standards at all times
Requirements
Previous experience in a Night Auditor or Front Office role, ideally within a luxury hotel environment
Strong understanding of Front Office operations, guest service and night audit procedures
Experience using Opera and handling financial transactions accurately
Excellent attention to detail and organisational skills, particularly in financial reconciliation and reporting
Ability to work independently and remain calm and professional during overnight shifts
Strong problem-solving skills with the confidence to handle guest concerns effectively
Excellent communication and interpersonal skills, with a warm and engaging approach
A proactive mindset, ensuring smooth overnight operations and anticipating guest needs
Impeccable personal presentation aligned with luxury brand standards
A collaborative approach, maintaining effective communication with colleagues and operational departments
What we offer
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities