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The primary duties of the night auditor are to check front office accounting records for accuracy, compile information for the financial records, assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
Job Responsibility:
Check front office accounting records for accuracy
Compile information for the financial records
Assist guests with check-in & check-out processes
Provide guests with hotel services information
Accommodate guests during their stay
Balance the computer system posting against the department balances
Complete daily auditing, balancing, and closing procedures
Run all audit reports
Complete reporting requirements including daily report
Initiate and complete the audit computer process
Balance and process all credit card batches for the day’s activity
Check guests in and out of the hotel
Use proper telephone and reservation etiquette
Use the appropriate phrases and greetings when interacting with guests
Ensure guest needs are responded to in a timely manner
Count cash drawers during every shift
Maintain guest confidentiality
Conduct self in a friendly and attentive manner
Provide information pertaining to available services and facilities of hotel
Accurately manage cash drawer and credit card system
Operate phone system
Communicate pertinent shift information to the next shift and direct supervisor
Work in a safe and conscientious manner
Adhere to all safety policies and procedures
Requirements:
High School diploma or equivalent preferred
Experience in a hotel or a related field preferred
Ability to stand during entire shift
Ability to convey information and ideas clearly
Must maintain composure under pressure
Comprehend and perform basic mathematical operations
What we offer:
Paid Vacation *Full Time Status
Paid Sick Leave (24 hours to Part Time / 32 hours to Full Time)