Night Audit Agent Job at Marriott Bonvoy (Frankfurt)

Hotel Night Auditor

As a Night Auditor, you’ll play a vital role in delivering exceptional guest exp...

Location

United States , Houston

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must be able to work overnight, 11 PM – 7:30 AM
Previous hotel experience in the position of night audit, front desk agent, guest services or similar service role, is required, preferably with a full-service hotel
Excellent communication skills: ability to effectively communicate with guests and restaurant staff alike, both verbally and written
Solid understanding of guest service behaviors and excellent interpersonal skills
able to effectively interact with guests and hotel staff with empathy, patience, tact and professionalism
Knowledgeable of accounting principles and ability to compute complex mathematical data
strong mathematical and calculator skills are a must
Solid experience using a computer and complex software systems, with ability to perform tasks in multiple systems, seemingly at the same time
Knowledgeable in Microsoft Office Suite programs, with experience using Word, Excel, and Outlook, as well as familiar with hotel reservation programs such as FS-PMS
Able to easily adapt to unexpected changes and prioritize tasks successfully

Job Responsibility

Be the warm and welcoming face of our hotel overnight
Greet guest immediately upon arrival, register guests, assign rooms and provide room keys
Be a source of knowledge for the guests for everything about the hotel, its amenities, and the local area
Prepare and complete end-of-day audits and reports
Reconcile and audit financial figures, daily transaction postings, audit documents and receipts from previous shifts for accuracy
Research and resolve discrepancies
Provide exceptional customer service by being engaging and taking sincere interest in the guest following Marriott brand guest service standards
Enter and manage guest and staff communications in computer systems, update guest profiles, resolve concerns professionally, and document follow-up to ensure guest satisfaction
Continuously maintain up-to-date knowledge on room availability, room types, available amenities, and rates, as well as available guest upgrade options
Control and secure cash and cash equivalents for property according to cash handling policy and procedures

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Guest Service Agent

With your experience, create an impact on our guests in this hands-on and detail...

Location

Australia , Cradle Mountain

Salary:

Not provided

My NRMA

Expiration Date

Until further notice

Requirements

Strong experience in delivering outstanding guest service
Familiarity in booking systems such as NewBook, RoomMaster, Opera, or similar
Demonstrated night audit experience
A genuine passion for creating memorable guest experiences
A positive, proactive attitude and the ability to work collaboratively
Certificate II in Hospitality (Operations) or equivalent practical experience
Strong financial skills, including accurate cash handling and daily reconciliation
Effective problem-solving abilities, with confidence in applying mathematical skills
A current Responsible Service of Alcohol (RSA) certificate
Reliable transport and a valid driver’s licence

Job Responsibility

Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
Answer phone and email enquires promptly and professionally
Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
Complete end-of-day procedures, including accurate financial reconciliation and reporting
Perform night audit tasks to ensure operational and financial accuracy

What we offer

Progressive flexibility and well-being benefits
Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Employee referral program where you may be eligible for a referral bonus of up to $2,000
Potential to grow, progress or relocate your career
Staff accommodation and meals package available

Fulltime

Multi Property Night Agent

Complete end-of-day activities including posting charges to accounts, running ni...

Location

Germany , Berlin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date
Process all payment types such as room charges, cash, checks, debit, or credit
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
Print contingency lists to have a record of all guests in case of emergency
Sell a room/accommodation to guests without reservations based on availability
Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages
Complete the Room Rate Variance Report
Process all guest check-ins and assign room
Activate or reissue room keys using electronic key machine
Count bank at end of shift and secure bank

Fulltime

Hospitality Specialist

Opportunity for career advancement in a fast-paced, growth-oriented organization...

Location

United States , Myrtle Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills
Attention to detail
Excellent customer service skills
Ability to work under pressure

Job Responsibility

Responsible for the efficient and courteous operations of the front desk
Responsible for checking guests in/out
Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed
Check online travel agents for rental inbound
Run reports and correct errors before guest check-in
Prepare night audit daily
Respond to any online reviews
Answers and transfers call from the switchboard using proper telephone etiquette
Answer guest questions about local restaurants and attractions
Make courtesy calls and follow-up calls to all guest’s issues

What we offer

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long-term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Medical Insurance

Parttime

New

Night Audit

Part-Time Night Audit position at Sheraton Portland Airport Hotel. The role invo...

Location

United States , Portland

Salary:

Not provided

PM Hotel Group

Expiration Date

Until further notice

Requirements

Approach each guest interaction with the mindset of exceeding guest expectations
Embrace Sheraton culture personifying it in daily interactions with guests and associates alike
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information
Reconcile and complete all daily Front Desk Agents work, run final trial balance to post rooms and close day, provide next day reports for the Front Desk, Housekeeping, Front Office Manager, GM, and Accounting
Run audit reports/journals from the front office system, point of service and the computer
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
Perform all the duties of a Front Desk Agent as assigned including but not limited to completing the registration process by inputting and retrieving information from a computer system, and confirming pertinent information
Promote PM Hotels and Sheraton brand marketing programs
Help create an energized environment as a participating member of Sheraton’s team
Promote the guest loyalty program providing recognition and benefits to all present members

Job Responsibility

Reconcile and complete all daily Front Desk Agents work
Run final trial balance to post rooms and close day
Provide next day reports for the Front Desk, Housekeeping, Front Office Manager, GM, and Accounting
Run audit reports/journals from the front office system, point of service and the computer
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Balance all revenue and settlement accounts nightly
Maintain files and reset the system for next day operations
Complete the registration process by inputting and retrieving information from a computer system
Confirm pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate
Make appropriate selection of rooms based on guest needs

Parttime

Front Desk Agent

We are looking for a highly motivated individuals to join our Front Desk team as...

Location

United States , Oakland

Salary:

25.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Job Responsibility

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and policies
Maintain house bank
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Front Desk Agent Night Auditor

The Front Desk Agent / Night Auditor plays a dual role in providing exceptional ...

Location

United States , Santa Rosa

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Job Responsibility

Greet and assist guests with a warm, professional demeanor
Process guest check-ins, check-outs, and room assignments efficiently
Handle guest inquiries, reservations, and requests promptly and courteously
Address and resolve guest concerns or complaints, escalating when necessary
Maintain knowledge of hotel services, amenities, and local attractions
Manage room inventory and coordinate with Housekeeping and Maintenance
Handle cash, credit card transactions, and ensure accuracy of posted charges
Maintain accurate records and logs, including shift reports and guest information
Answer phones, route calls, and handle messages per hotel standards
Balance all daily room, restaurant, and miscellaneous charges

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

New

Front Desk Supervisor

Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and drive...

Location

United States of America , Santa Fe, New Mexico

Salary:

23.49 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of hospitality supervisory experience
Preferably in a luxury hospitality environment with at least 1 year in Front Desk + Overnight Auditing
Proficiency in hotel property management systems (Opera preferred)
Bilingual - English and Spanish - preferred
Ability to stand/move behind the desk and around the hotel for the entire shift
Flexible schedule - availability to work evenings, weekends, nights, and holidays

Job Responsibility

Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure
Oversee labor and expenses, prioritizing exceptional service while maintaining budgetary guidelines
Serve as a confident problem solver, delivering the highest level of hospitality
Accommodate special requests when possible, resolve guest concerns, and assist with all service inquiries
Utilize multiple computer systems to process check‑ins and check‑outs, run daily reports, and select and block rooms for upcoming arrivals
Lead the training and development of Front Desk Agents, including procedures for check‑in/check‑out, cash handling, night audit functions, and guest interaction with a focus on conflict resolution
Create staff schedules and manage payroll for the Front Office team
Train and motivate staff to upsell, leading incentive programs to drive revenue
Provide support throughout the Rooms Division as operational needs arise

What we offer

Free and discounted stays at 135 Four Seasons locations worldwide
Global growth opportunities
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
Comprehensive training & development
401(k) Retirement Plan
PTO + sick leave pay
Medical benefits, including parental leave
A culture that breeds success and rewards

Fulltime

Night Audit Agent

Marriott Bonvoy

Location:
Germany , Frankfurt

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

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