Night Audit Agent Job at South Seas (Captiva)

Night Audit Agent

South Seas

Location:
United States , Captiva

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

21.00 - 22.00 USD / Hour

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Job Description:

The Night Audit Agent is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift and hours. The Night Audit Agent has a relatable personality and a great desire to work with people. Responsible for communicating in a welcoming and efficient manner, while ensuring that the guests’ needs are properly addressed. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and monitoring any communication to the guests.

Job Responsibility:

Preparation and disposition of all Night Audit work
Responsible for the front desk operation during the overnight shift and hours
Registering guests
Making reservations
Preparing daily reports
Balancing transactions
Monitoring any communication to the guests
Initiate and complete the end of day process and run any necessary reports
Complete the Night Audit checklist for computer procedures daily
Maintain cashiering responsibilities as per Front Office procedures according to company standards
Maintain Front Office computer system operation according to company standards
Follow safety and emergency procedures according to resort standards
Maintain proper record keeping (i.e., logbooks, etc.) according to company standards
Maintain radio contact with other employees during the entire shift
Prepare and distribute daily reports
Handle and follow through on all guest requests from 11:00pm until 7:00am

Requirements:

High school diploma or equivalent and/or experience in a hotel or related field is preferred. College course work in related field helpful
Experience in a hotel or a related field preferred
Must have a valid driver’s license, motor vehicle background check will be completed
Fluent in English language, must be able to convey information and ideas clearly
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must maintain composure and objectivity under pressure
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the resort
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
Comply at all times with company standards and regulations to encourage safe and efficient resort operations
Initiate and complete the end of day process and run any necessary reports
Complete the Night Audit checklist for computer procedures daily
Maintain cashiering responsibilities as per Front Office procedures according to company standards
Maintain Front Office computer system operation according to company standards
Follow safety and emergency procedures according to resort standards
Maintain proper record keeping (i.e., logbooks, etc.) according to company standards
Be familiar with all company policies and house rules
Maintain radio contact with other employees during the entire shift
Have a working knowledge of security procedures
Ensure employees are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
Prepare and distribute daily reports
An operational knowledge of Microsoft Office suite and comfortable with electronics. Trainable on different software
Must be able to work with and understand financial information and data, and basic arithmetic functions
Flexible schedule, will be required to work weekends and/or holidays
Fulfill all Front Office functions between the hours of 11:00pm and 7:00am
Handle and follow through on all guest requests from 11:00pm until 7:00am

Nice to have:

Experience in a hotel or a related field
College course work in related field

What we offer:

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs

Additional Information:

Job Posted:
May 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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