Nigeria ICBS Country Lead, Citi

Citi

Location:
Nigeria, Lagos

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The role is responsible for operational implementation and execution of In-Country Business Services products and services. It involves managing strategy, financials, operations, and compliance with a strong focus on customer service delivery within a hybrid work model.

Job Responsibility:

Development and execution of the ICBS product strategy and operational delivery of ICBS services
identification, development and implementation of ICBS initiatives which reduce cost, add value, increase controls, enhance performance and deliver shareholder value
ensuring compliance with global and regional functional policies, procedures and programs whilst meeting local requirements
rigorous financial management and influence of direct and indirect spend
adherance and meeting of country financial budget
ensure efficient delivery of ICBS services in country
conduct regular review of ICBS processes against policy and regulatory requirements
build and maintain strong relationships with key internal clients
management of operational risk and control utilising key performance indicators and Service Excellence and Continuous Process Improvement techniques

Requirements:

Minimum 15 years post-graduation experience (with at least 10 years in banking)
three years as Senior Manager with experience in at least three major areas of banking operations
operational experience in at least one of In Country Business Services core products and service delivery
knowledge & clear understanding of In Country Business Services products, services, strategy and points of escalation
execution of In Country Business Services strategy in line with directives provided by Regional, Global and Product leads
knowledge of market/industry trends
extensive vendor management experience
identify & leverage best practices for continuous process improvements & re-engineering
strong reporting experience & skills
experience in expense management & cost reduction
experience of risk & control requirements in a banking environment
strong customer service delivery background
bachelor’s degree

What we offer:

Competitive base salary
hybrid working model (up to 2 days working at home per week)
additional benefits to support you and your family to be well, live well and save well

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Nigeria ICBS Country Lead