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Brook-St Hiredonline Logo Brook-St Hiredonline · Office Administration

Nhs verification administrator

United Kingdom, Leeds 13.57 GBP / Hour · Job Posted January 11, 2026
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Job Description

This is an ongoing temporary position. Do you want to be part of a team that plays a crucial role in providing secure access to NHS digital services? We are looking for Identity Verification Administrators to join our ID Verification Team, ensuring patients and the public can safely access their health and care information through NHS Login. NHS Login is a key digital service designed to provide a safe, secure, and reusable way for users to access multiple health and social care services through a single login. This service allows individuals to prove their identity without needing to visit a GP, offering convenience and security.

Job Responsibility

  • Conducting ID verification checks against targeted service levels and key performance indicators (KPIs) for security, productivity, and quality
  • Becoming a subject matter expert in ID verification processes, assessing approximately 300 different types of global ID documents for authenticity
  • Comparing ID document data with the Personal Demographics Service (PDS) to prevent unauthorised access to patient records
  • Supporting other technical specialities, including Quality Assurance, Complex Cases, Training, Safeguarding, and Fraud Prevention
  • Maintaining high quality standards, ensuring strict adherence to processes and procedures
  • Contributing to the development of internal resources, control systems, and risk management frameworks
  • Mentoring and training less experienced team members

Requirements

  • Excellent attention to detail and the ability to prioritise workloads effectively
  • Ability to quickly understand, interpret, and adapt to frequently changing processes
  • Experience working within a compliance-focused environment, handling highly confidential data while ensuring strict adherence to protocols
  • Track record of meeting targets in a performance-driven environment
  • Proficiency in Microsoft Office applications and the ability to quickly learn new systems
  • Strong communication skills, capable of engaging with stakeholders at all levels
  • Teamwork and mentoring skills, with a passion for supporting colleagues
  • Commitment to delivering exceptional customer service to users and stakeholders

What we offer

  • Full training
  • Ongoing development opportunities
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria
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