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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

NHS Patient Services Assistant Manager

United Kingdom, Manchester Employment contract 30000.00 - 36000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Optegra has an exciting new job opportunity for an experienced Assistant Manager to join our amazing and dedicated contact centre team. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs. Please note the role is hybrid 3 days in the offfice and 2 day working from home, and 4 weeks of induction/training will be conducted at our Manchester office.

Job Responsibility

  • Support the NHS Patient Services Manager in overseeing the day-to-day operations of the contact centre's administrative functions
  • Monitor call quality, performance, and adherence to KPIs to ensure service standards are consistently met
  • Ensure both administrative and clinical teams operate efficiently and effectively
  • Support the delivery of high-quality patient care while maintaining a positive and responsive patient experience

Requirements

  • Previous experience in a supervisory role within an NHS or healthcare administrative setting
  • Strong understanding of NHS administrative processes and patient care standards
  • Experience of working with NHS systems, including E-referral and Opera
  • A strong understanding of KPIs and proven ability in delivering ambitious targets
  • Strong leadership and team building abilities
  • An excellent telephone manner, great communication skills (by phone, written and face to face), and very high standards of customer service
  • Able to build and maintain exceptional relationships with colleagues and customers
  • Ability to deal with challenging behaviours
  • Excellent attention to detail
  • Strong IT skills, able to use all Microsoft Office applications and other systems/databases

What we offer

  • Generous salary which is reviewed annually
  • Generous matched pension contributions
  • 33 days annual leave inclusive of bank holidays
  • Flexible working and SMART working schemes
  • Funded training and development
  • Celebrating your anniversaries
  • Annual STAR awards
  • Blue Light Card
  • Free laser eye treatment for you and 20% discount for friends and family
  • Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
  • Enhanced maternity and paternity leave
  • Cycle to work scheme and season ticket loan
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