NHS Patient Services Administrator Job at 360 Resourcing Solutions (Manchester)

Administrator

The Administration role is supporting the provision of Orthotic and Prosthetic s...

Location

United Kingdom , Roehampton

Salary:

Not provided

AM Healthcare Group

Expiration Date

Until further notice

Requirements

Excellent organisational and prioritisation skills, with the ability to multitask and work to tight deadlines
Strong written and verbal communication skills, including a professional telephone manner and effective people skills
High attention to detail and accuracy in all tasks
Proficient in Microsoft Office applications, including Excel, Word, and Outlook
computer literate across general systems and willing to learn new in-house systems
Able to use own initiative while also being a collaborative and supportive team player
Positive, proactive, and helpful attitude at all times
Comfortable handling confidential information and adhering to data security protocols

Job Responsibility

Manage the reception area, ensuring it is clean, presentable, and secure (including visitor log and patient check-in)
Act as the positive first point of contact for Opcare, greeting and welcoming all patients and visitors in a helpful and friendly manner
Book in patients promptly and schedule further appointments as needed
Make, change, and monitor appointments in line with priority and KPIs
escalate capacity or breach risks to the appropriate Manager
Receive and make telephone calls to patients and healthcare professionals
Respond to emails professionally via Opcare reception mailboxes
Use initiative and logic to answer minor patient enquiries
Handle patient and confidential information in line with Data Security policies
Identify and escalate issues, propose solutions, and support efficient departmental operations

What we offer

Competitive salary
Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
Refer a Friend incentive scheme
Enhanced Family Leave/Pay
Recognition schemes
Continuing professional development

Fulltime

Customer Service Advisor

The post holder will actively support the multi-disciplinary team in scheduling ...

Location

United Kingdom , Glasgow

Salary:

25396.00 GBP / Year

ACES Eye Clinic

Expiration Date

Until further notice

Requirements

Schedule and manage patient referrals, appointments, and surgeries
Maintain patient records and support waiting list management
Serve as first point of contact for patient inquiries via phone and in-person
Perform general office tasks including taking calls, processing referrals, scanning, and photocopying
Assist in smooth operation of the service by undertaking additional duties as directed

Job Responsibility

Support multi-disciplinary team in scheduling patient appointments and surgeries
Coordinate care pathway and manage waiting lists
Maintain patient records and respond to queries
Perform essential office tasks to ensure smooth running of department and high-quality service delivery

What we offer

State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous friends and family discount scheme
Full training on refractive treatments and patient handling
Pension scheme

Fulltime

NHS Patient Services Administrator

Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to j...

Location

United Kingdom , Manchester

Salary:

24000.00 - 26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in a healthcare environment or ophthalmic sector
Commercial awareness with passion for delivering high standards of customer service and clinical care
Excellent communication skills and a passion for Vision Correction
Experience of using patient administration systems and electronic medical record systems
Highly organised, with clear forward planning and ability to flex according to customer needs
Excellent attention to detail
Highly motivated and able to work autonomously
Strong IT skills, able to use all Microsoft Office applications and other systems/databases
Experience of building and maintaining exceptional relationships with colleagues and customers
Ability to deal with challenging behaviours

Job Responsibility

Deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment
Administrative duties, including booking appointments and taking phone calls
Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey

What we offer

Pension
33 days annual leave inclusive of bank holidays
Private Health
Generous matched pension contributions
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family

Fulltime

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or wiliness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience is using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholder
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or willingness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience in using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholders
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Customer Service Coordinator

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or willingness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience in using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholders
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Administration officer

Applications are invited from suitably qualified and experienced administration ...

Location

United Kingdom , Newcastle upon Tyne

Salary:

24937.00 - 26598.00 GBP / Year

Cumbria, Northumberland, Tyne and Wear NHS...

Expiration Date

January 29, 2026

Requirements

Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg
NVQ Level 3 Level 3 in Business Administration (or equivalent)
Audio Typing qualification or demonstrable equivalent experience
General level of education to O-Level/ GCSE or equivalent
Knowledge of NHS Policies and Procedures
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Good working knowledge of office procedures
Previous secretarial/clerical experience
Ability to uphold confidentiality at all times

Job Responsibility

Undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager
Responsible for administrative functions
Facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone
Provide a positive patient experience
Be a member of the admin team to support the large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times

General Practitioner

100Fold CIC is an established Community Interest Company providing solutions to ...

Location

United Kingdom , Somerset

Salary:

Not provided

100Fold CIC

Expiration Date

Until further notice

Requirements

General Practitioner (GP) qualification
ability to provide consultations face-to-face and remotely via video and telephone
ability to perform clinical administration sessions, including processing blood results, prescriptions, and letters
familiarity with EMIS or willingness to undergo training
flexibility to pick up sessions at various locations across Somerset
compliance with Disclosure and Barring Service Check.

Job Responsibility

Provide patients with consultations
perform clinical administration sessions including blood results, prescriptions, letters
pick up sessions for practices in different locations
use EMIS to undertake sessions with training if required.

What we offer

flexible location and days
contract based on BMA model contract including NHS pension, holiday and sick pay
buddy system within practices
access to various shifts across Somerset
compliance support to ensure documentation is in order
a digital platform for viewing available shifts.

Fulltime

NHS Patient Services Administrator

360 Resourcing Solutions

Location:
United Kingdom , Manchester

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

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