NHS Patient Services Administrator Job at 360 Resourcing Solutions (Manchester)

Administrator

The Administration role is supporting the provision of Orthotic and Prosthetic s...

Location

United Kingdom , Roehampton

Salary:

Not provided

AM Healthcare Group

Expiration Date

Until further notice

Requirements

Excellent organisational and prioritisation skills, with the ability to multitask and work to tight deadlines
Strong written and verbal communication skills, including a professional telephone manner and effective people skills
High attention to detail and accuracy in all tasks
Proficient in Microsoft Office applications, including Excel, Word, and Outlook
computer literate across general systems and willing to learn new in-house systems
Able to use own initiative while also being a collaborative and supportive team player
Positive, proactive, and helpful attitude at all times
Comfortable handling confidential information and adhering to data security protocols

Job Responsibility

Manage the reception area, ensuring it is clean, presentable, and secure (including visitor log and patient check-in)
Act as the positive first point of contact for Opcare, greeting and welcoming all patients and visitors in a helpful and friendly manner
Book in patients promptly and schedule further appointments as needed
Make, change, and monitor appointments in line with priority and KPIs
escalate capacity or breach risks to the appropriate Manager
Receive and make telephone calls to patients and healthcare professionals
Respond to emails professionally via Opcare reception mailboxes
Use initiative and logic to answer minor patient enquiries
Handle patient and confidential information in line with Data Security policies
Identify and escalate issues, propose solutions, and support efficient departmental operations

What we offer

Competitive salary
Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
Refer a Friend incentive scheme
Enhanced Family Leave/Pay
Recognition schemes
Continuing professional development

Fulltime

Customer Service Advisor

The post holder will actively support the multi-disciplinary team in scheduling ...

Location

United Kingdom , Glasgow

Salary:

25396.00 GBP / Year

ACES Eye Clinic

Expiration Date

Until further notice

Requirements

Schedule and manage patient referrals, appointments, and surgeries
Maintain patient records and support waiting list management
Serve as first point of contact for patient inquiries via phone and in-person
Perform general office tasks including taking calls, processing referrals, scanning, and photocopying
Assist in smooth operation of the service by undertaking additional duties as directed

Job Responsibility

Support multi-disciplinary team in scheduling patient appointments and surgeries
Coordinate care pathway and manage waiting lists
Maintain patient records and respond to queries
Perform essential office tasks to ensure smooth running of department and high-quality service delivery

What we offer

State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous friends and family discount scheme
Full training on refractive treatments and patient handling
Pension scheme

Fulltime

NHS Patient Services Administrator

Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to j...

Location

United Kingdom , Manchester

Salary:

24000.00 - 26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in a healthcare environment or ophthalmic sector
Commercial awareness with passion for delivering high standards of customer service and clinical care
Excellent communication skills and a passion for Vision Correction
Experience of using patient administration systems and electronic medical record systems
Highly organised, with clear forward planning and ability to flex according to customer needs
Excellent attention to detail
Highly motivated and able to work autonomously
Strong IT skills, able to use all Microsoft Office applications and other systems/databases
Experience of building and maintaining exceptional relationships with colleagues and customers
Ability to deal with challenging behaviours

Job Responsibility

Deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment
Administrative duties, including booking appointments and taking phone calls
Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey

What we offer

Pension
33 days annual leave inclusive of bank holidays
Private Health
Generous matched pension contributions
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family

Fulltime

NHS Patient Services Administrator

Optegra has an exciting new job opportunity for an experienced NHS patient servi...

Location

United Kingdom , Manchester

Salary:

24000.00 - 26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in a healthcare environment or ophthalmic sector
Commercial awareness with passion for delivering high standards of customer service and clinical care
Excellent communication skills and a passion for Vision Correction
Experience of using patient administration systems and electronic medical record systems
Highly organised, with clear forward planning and ability to flex according to customer needs
Excellent attention to detail
Highly motivated and able to work autonomously
Strong IT skills, able to use all Microsoft Office applications and other systems/databases
Experience of building and maintaining exceptional relationships with colleagues and customers
Ability to deal with challenging behaviours

Job Responsibility

Deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment
Perform administrative duties, including booking appointments and taking phone calls
Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey

What we offer

Pension
33 days annual leave inclusive of bank holidays
Private Health
Generous matched pension contributions
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family

Fulltime

New

Patient Experience Clerk

We are looking for a Patient Experience Clerk to join our team here at the Great...

Location

United Kingdom , Swindon

Salary:

24937.00 - 26598.00 GBP / Year

Great Western Hospitals NHS Foundation Trust

Expiration Date

Until further notice

Requirements

GCSE3 or above including Maths and English
Evidence of continuing professional development
Evidence of Health & Safety training
Educated to NVQ Level 3
Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, case-note tracking, patient transport system
Evidence of significant administrative experience within a customer focused environment
Experience and understanding of outpatient services and performance indicators
Experience in implementing NHS policies and guidelines relevant to outpatient services
Evidence of successful process design and implementation
Proven experience of developing administrative processes, analysing information, and report writing

Job Responsibility

Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment
Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times
Operationally responsible for day-to-day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation
Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality
Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trusts Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators
Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures
Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms
Manage follow up patient wait list for service by validating the Validation tool completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame

Fulltime

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or wiliness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience is using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholder
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or willingness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience in using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholders
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Customer Service Coordinator

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or willingness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience in using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholders
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

NHS Patient Services Administrator

360 Resourcing Solutions

Location:
United Kingdom , Manchester

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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