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NHS Patient Services Administrator

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360 Resourcing Solutions

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Location:
United Kingdom , Manchester

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24000.00 - 26000.00 GBP / Year
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Job Description:

Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our amazing and supportive team in Manchester Eye Hospital. Please note the role is hybrid 4 days in the offfice and 1 day working from home, and 4 weeks of induction/training will be conducted at the Office.

Job Responsibility:

  • Deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment
  • Administrative duties, including booking appointments and taking phone calls
  • Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey

Requirements:

  • Experience of working in a healthcare environment or ophthalmic sector
  • Commercial awareness with passion for delivering high standards of customer service and clinical care
  • Excellent communication skills and a passion for Vision Correction
  • Experience of using patient administration systems and electronic medical record systems
  • Highly organised, with clear forward planning and ability to flex according to customer needs
  • Excellent attention to detail
  • Highly motivated and able to work autonomously
  • Strong IT skills, able to use all Microsoft Office applications and other systems/databases
  • Experience of building and maintaining exceptional relationships with colleagues and customers
  • Ability to deal with challenging behaviours
What we offer:
  • Pension
  • 33 days annual leave inclusive of bank holidays
  • Private Health
  • Generous matched pension contributions
  • Flexible working and SMART working schemes
  • Funded training and development
  • Celebrating your anniversaries
  • Annual STAR awards
  • Blue Light Card (amazing discounts online and on the high street)
  • Free laser eye treatment for you and 20% discount for friends and family
  • Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
  • Enhanced maternity and paternity leave
  • Cycle to work scheme and season ticket loan

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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