Nhs Patient Services Administrator Job at 360 Resourcing Solutions (Manchester)

NHS Patient Services Administrator

Optegra has an exciting new job opportunity for an experienced NHS patient servi...

Location

United Kingdom , Manchester

Salary:

24840.00 - 26910.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in a healthcare environment or ophthalmic sector
Commercial awareness with passion for delivering high standards of customer service and clinical care
Excellent communication skills and a passion for Vision Correction
Experience of using patient administration systems and electronic medical record systems
Highly organised, with clear forward planning and ability to flex according to customer needs
Excellent attention to detail
Highly motivated and able to work autonomously
Strong IT skills, able to use all Microsoft Office applications and other systems/databases
Experience of building and maintaining exceptional relationships with colleagues and customers
Ability to deal with challenging behaviours

Job Responsibility

Deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment
Administrative duties, including booking appointments and taking phone calls
Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey

What we offer

Pension
33 days annual leave inclusive of bank holidays
Private Health
Generous matched pension contributions
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family

Fulltime

NHS Patient Services Administrator

Optegra has an exciting new job opportunity for an experienced NHS patient servi...

Location

United Kingdom , Manchester

Salary:

24840.00 - 26910.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in a healthcare environment or ophthalmic sector
Commercial awareness with passion for delivering high standards of customer service and clinical care
Excellent communication skills and a passion for Vision Correction
Experience of using patient administration systems and electronic medical record systems
Highly organised, with clear forward planning and ability to flex according to customer needs
Excellent attention to detail
Highly motivated and able to work autonomously
Strong IT skills, able to use all Microsoft Office applications and other systems/databases
Experience of building and maintaining exceptional relationships with colleagues and customers
Ability to deal with challenging behaviours

Job Responsibility

Deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment
Administrative duties, including booking appointments and taking phone calls
Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey

What we offer

Pension
33 days annual leave inclusive of bank holidays
Private Health
Generous matched pension contributions
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family

Fulltime

NHS Patient Services Administrator

Optegra has an exciting new job opportunity for an experienced NHS patient servi...

Location

United Kingdom , Manchester

Salary:

24000.00 - 26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working in a healthcare environment or ophthalmic sector
Commercial awareness with passion for delivering high standards of customer service and clinical care
Excellent communication skills and a passion for Vision Correction
Experience of using patient administration systems and electronic medical record systems
Highly organised, with clear forward planning and ability to flex according to customer needs
Excellent attention to detail
Highly motivated and able to work autonomously
Strong IT skills, able to use all Microsoft Office applications and other systems/databases
Experience of building and maintaining exceptional relationships with colleagues and customers
Ability to deal with challenging behaviours

Job Responsibility

Deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment
Perform administrative duties, including booking appointments and taking phone calls
Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey

What we offer

Pension
33 days annual leave inclusive of bank holidays
Private Health
Generous matched pension contributions
Flexible working and SMART working schemes
Funded training and development
Celebrating your anniversaries
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family

Fulltime

Patient services administrator

Join Our NHS Team - Patient Services Administrator. Are you organised, detail-fo...

Location

United Kingdom , Belfast

Salary:

12.75 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong attention to detail and accuracy
Excellent communication and organisational skills
A commitment to providing outstanding service to patients and colleagues

Job Responsibility

Prepare and issue initial correspondence and reminder letters to patients
Record and update all patient correspondence and documentation using our Case Management System
Assess patient entitlement based on information received
Manage and update patient entitlement information on the BSO registration system
Verify the accuracy of all case management outputs, including patient letters
Handle patient enquiries directly, providing guidance in person or over the phone with professionalism and care

What we offer

plus paid holidays

Fulltime

Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Warrington

Salary:

25284.50 GBP / Year

CARE Fertility

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable)
Strong administrative skills, with accuracy and attention to detail
Excellent organisation, time management, and multitasking abilities
Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction
A proactive and supportive approach, with a focus on delivering excellent patient care

Job Responsibility

Be the first point of contact for patients, ensuring they receive compassionate, expert, and seamless care throughout their fertility journey
Work closely with both clinical and administrative teams to ensure every patient experience reflects our values

What we offer

33 days' annual leave (including public holidays)
Pension scheme
Life assurance
Retail discounts
Access to wellbeing hub

Fulltime

Patient Services Executive

At Care Fertility, we are dedicated to providing exceptional holistic fertility ...

Location

United Kingdom , Northampton

Salary:

24350.00 GBP / Year

CARE Fertility

Expiration Date

Until further notice

Requirements

Experience in a patient-facing or customer service role, ideally within a healthcare setting
NHS background is highly desirable, especially with the use of NHS systems and processes (2 years experience desirable)
Strong administrative skills, with accuracy and attention to detail
Excellent organisation, time management, and multitasking abilities
Strong communication and interpersonal skills, with the ability to show empathy and compassion in every interaction
A proactive and supportive approach, with a focus on delivering excellent patient care

What we offer

33 days' annual leave (including public holidays)
Pension scheme
Life assurance
A range of other benefits, including retail discounts and access to our wellbeing hub

Fulltime

Customer Service Coordinator (Patient Services)

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or wiliness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience is using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholder
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Nhs verification administrator

This is an ongoing temporary position. Do you want to be part of a team that pla...

Location

United Kingdom , Leeds

Salary:

13.57 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Excellent attention to detail and the ability to prioritise workloads effectively
Ability to quickly understand, interpret, and adapt to frequently changing processes
Experience working within a compliance-focused environment, handling highly confidential data while ensuring strict adherence to protocols
Track record of meeting targets in a performance-driven environment
Proficiency in Microsoft Office applications and the ability to quickly learn new systems
Strong communication skills, capable of engaging with stakeholders at all levels
Teamwork and mentoring skills, with a passion for supporting colleagues
Commitment to delivering exceptional customer service to users and stakeholders

Job Responsibility

Conducting ID verification checks against targeted service levels and key performance indicators (KPIs) for security, productivity, and quality
Becoming a subject matter expert in ID verification processes, assessing approximately 300 different types of global ID documents for authenticity
Comparing ID document data with the Personal Demographics Service (PDS) to prevent unauthorised access to patient records
Supporting other technical specialities, including Quality Assurance, Complex Cases, Training, Safeguarding, and Fraud Prevention
Maintaining high quality standards, ensuring strict adherence to processes and procedures
Contributing to the development of internal resources, control systems, and risk management frameworks
Mentoring and training less experienced team members

What we offer

Full training
Ongoing development opportunities
Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
Guaranteed interview for candidates with a disability who meet essential criteria

Fulltime

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Nhs Patient Services Administrator

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