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We’re looking for an experienced Project Support Manager to bring clarity, control, and confidence to complex, high-impact programmes. This is a senior PMO / PMIO Manager role, working alongside Project and Programme Managers to ensure delivery is well-governed, well-planned, and clearly understood at every level.
Job Responsibility:
Provide direction and support to project staff, driving strong individual and team performance
Allocate work effectively and ensure delivery stays within agreed scope and change controls
Support team development and collaborate across the wider programme community
Shape and refine business cases, ensuring continued justification for change
Build and maintain robust project plans using sound analysis and decision-making
Coordinate delivery against agreed scope, timelines, resources, and quality standards
Define and schedule organisation-wide resources to meet project demands
Maintain effective governance, controls, and assurance across projects
Identify, manage, and escalate risks, issues, and dependencies, developing clear mitigations
Track performance and KPIs, providing insight to inform senior decision-making
Analyse complex information and advise senior stakeholders on project direction
Capture lessons learned and recommend improvements to policy, process, or practice
Research best practice across NHS Wales and the wider UK to validate approaches
Communicate complex information clearly, adapting style for diverse audiences
Build and maintain strong relationships with key stakeholders
Support Project Board meetings with clear updates and briefing materials
Act as the project’s communication lead and advocate
Maintain accurate project documentation, logs, and controls within programme systems
Produce change controls, configuration management materials, and milestone tracking
Deliver high-quality highlight, end-stage, and lessons-learned reports
Support budget planning, monitoring, spend tracking, and procurement activities
Requirements:
Demonstrable experience working in a senior PMO / PMIO / Project Support Manager supporting large-scale, multi-stakeholder NHS Technology programmes
Strong working knowledge of project governance, controls, assurance frameworks, and reporting within a structured delivery environment
Proven ability to work effectively with senior stakeholders, Project Boards, and programme leadership, providing clear, timely, and accurate information
Excellent analytical, reporting, and communication skills, with the ability to interpret complex information and present it clearly to a range of audiences
Ability to lead, coordinate, and influence project teams and stakeholders without direct line management responsibility