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Newcomer Support Specialist

United States, Sheboygan · Job Posted February 18, 2026
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Job Description

World Relief seeks a Newcomer Support Specialist to provide comprehensive case management and to program participants as they work toward meeting individualized goals and learn how to navigate their community independently. This role requires a high degree of flexibility to adapt to the changing needs of program participants and will include job duties in areas intensive case management and tailored education programming.

Job Responsibility

  • Enroll participants into programs following applicable grant program guidelines
  • Assist program participants with housing-related services such as housing searches, liaising with landlords, understanding leases, and completing rental applications
  • Provide transportation to participants for medical and other essential appointments, as needed
  • Complete and update grant program plans to guide participants through goal-making and achieving self-sufficiency
  • Connect participants to ongoing means of support and services based on individualized service plans and goals
  • Educate participants on budgeting/financial literacy, household maintenance and upkeep, and other housing related topics such as housing searches, providing notice, paying bills, etc.
  • Advocate on behalf of participants with landlords and property managers when maintenance issues persist and explore avenues for upholding tenant rights
  • Maintain and nurture relationships with current landlords, assisting with assessing ongoing educational needs and providing follow-up housing education for participants
  • Complete intakes and determine eligibility for services based on prospective program participant needs and staff capacity
  • Participate in staff meetings, ongoing trainings, and other staff development opportunities
  • Case note and maintain case file forms
  • Assist in the completion of monthly, semi-annual, and annual grant program reports
  • Update and maintain databases and spreadsheets for reporting and tracking outcomes
  • Other duties as assigned

Requirements

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • Current driver’s license and ability to maintain a clean driving record

Nice to have

  • Bachelor’s degree
  • 2-3 years’ experience working in refugee resettlement or a related casework-type field
  • Experience working cross-culturally
  • Fluent in Rohingya or Spanish, preferred

What we offer

  • Competitive benefits package
  • Employee discount program for part time employees working 25+ hours per week
  • Gold-level Cigna Healthy Workforce Designation
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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