Newcomer Support Specialist

• Enroll participants into programs following applicable grant program guidelines
• Complete and update grant program service plans to guide participants through goal-making and achieving self-sufficiency
• Secure housing for arriving newcomers by establishing and maintaining relationships with local landlords
• Coordinate logistics for the arrival of newcomers, collecting required basic needs, scheduling interpreters, and making arrangements to welcome them at the airport
• Conduct home visits to assess well-being and immediate needs
• Assist participants in enrolling in and accessing benefits (food stamps, Medicaid, cash assistance, WIC, etc.) and other community resources (ELL, school for children, medical screenings and primary care, etc.)
• Track spending on cases and maintain record of expenses, per grant requirements
• Provide transportation to program participants for medical and other essential appointments, as needed
• Connect participants to ongoing means of support and services based on individualized service plans and goals
• Educate participants on various topics of community integration including but not limited to budgeting/financial literacy, digital literacy, household maintenance, independent healthcare navigation, etc.
• Field walk-in traffic and assist participants with questions, referrals, and resources during scheduled office hours
• Complete intakes and determine eligibility for services based on prospective program participant needs and staff capacity
• Provide reception services such as greeting walk-ins and directing phone calls and email inquiries, as needed and as scheduled
• Case note and maintain case file forms
• Participate in staff meetings, ongoing trainings, and other staff development opportunities
• Other duties as assigned

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree and 2-3 years’ experience working in refugee resettlement or a related casework-type field
• Experience working cross-culturally
• Current driver’s license and ability to maintain a clean driving record

Fluent in Arabic, Dari, Kinyarwanda, Spanish, Swahili, or Ukrainian

• Competitive benefits package
• Employee discount program
• Gold-level Cigna Healthy Workforce Designation for well-being program