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The New Verticals Associate is a crucial role within the Deliveroo Skills Centre, focusing on mission-critical operational tasks. This position contributes significantly to maintaining the quality and integrity of our platform by executing a diverse range of responsibilities and supporting Deliveroo's ambitious expansion into new on-demand grocery and retail services. The Associate reports directly to the Skills Centre - Squad Lead.
Job Responsibility:
Content Moderation: Identify and remove prohibited items from the platform, ensuring strict compliance with Deliveroo's policies and standards
Marketing Campaign Execution: Assist in the implementation of marketing campaigns across various platforms, ensuring accuracy and consistency
Menu Management: Upload and manage menu items, ensuring data accuracy and consistency across the platform
Competitor Analysis: Conduct thorough competitor analysis to support strategic decision-making and maintain Deliveroo's competitive edge
Partner Onboarding & Profile Management: Efficiently manage high-volume partner profile setups, ensuring accuracy and swift integration under strict time constraints
Autonomous Category Management: Strategically manage product categories by analyzing data, leveraging self-derived insights, and adhering to SOP guidelines to optimize structure and performance
Versatile Task Execution: Adaptably manage diverse operational tasks concurrently in a dynamic live environment, demonstrating a readiness to independently acquire new proficiencies
Requirements:
Detail-Oriented & Compliant: Possesses a meticulous approach ensuring accuracy and adherence to Standard Operating Procedures (SOPs)
Organized & Efficient: Proven ability to multitask, prioritize tasks effectively, and meet deadlines consistently
Spreadsheet Proficiency: Strong skills in Google Sheets (or MS Excel) for data analysis and manipulation
Task Management Software Experience: Familiarity with workflow and tracking tools, specifically monday.com
Strong Communication: Demonstrates clear and effective English communication, both written and verbal, for collaborative environments
Proactive Discrepancy Reporting: Ability to identify and report discrepancies in real-time to relevant stakeholders or reporting channels for immediate time optimization
Problem-Solving & Optimization: An agile self-starter, capable of quickly grasping new tasks, identifying effective workarounds, and implementing time optimization techniques to minimize task timelines
What we offer:
Monthly in-office team lunch, organised by Facilities
Snacks and refreshments: Available at the office
Food allowance during on-call shifts
Hybrid working and support for working from abroad (refer to formal policies)
Monthly commuting allowance paid with your salary
Childcare support
Learning & Development: Access to RooLearn (learning platform) and mentoring support
Employee Referral Bonus
On-call meal support: ₹500/day for meals during approved on-call periods
Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Medical coverage for you and your family
24/7 access to our Employee Assistance Program for mental wellness
Free Headspace subscription for mindfulness and meditation
Subsidised gym reimbursement
Term life and accident insurance
Annual financial wellbeing consultation through EAP
Comprehensive health checks through Plum
Earned Leave: Generous annual allowance, with extra days depending on your location
Casual Leave: Time set aside for personal matters or unexpected events
Sick Leave: Dedicated days for when you’re unwell, with additional support for extended illness
Public Holidays: A set of national holidays each year, plus the option to take alternative days that matter most to you
Volunteering: One paid day off annually to give back to a cause you care about
Company Breather: Extra paid time off in December to recharge and reset
Bereavement Leave: Compassionate leave tailored to support you through personal loss
Wedding Leave: Paid time off to celebrate your special day