This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We know that starting a fertility journey can feel like a big step—and that’s where you come in. As a New Patient Team Executive, you’ll be the welcoming voice and first point of contact for people considering treatment. From the very first enquiry right through to booking their commitment to treatment, you’ll offer guidance, reassurance, and clear information, helping people feel supported and confident every step of the way.
Job Responsibility
Answering enquiries via phone, email, and chat with warmth and empathy
Explaining treatment options, pricing, and next steps clearly and supportively
Following up with prospective patients in a thoughtful, tailored way
Collaborating closely with our clinical and admin teams
Representing Care Fertility at occasional outreach events and webinars
Achieving (and celebrating!) realistic booking and conversion goals
Guiding patients through the start of their treatment journey
Requirements
Experience in IVF or a fertility-related company
Warm, professional, and empathetic approach
Confident communicator who is great at following up
Organised, detail-focused, and tech-savvy (CRM/booking systems)
Track record of meeting or exceeding goals
Comfortable in a telephony working environment
What we offer
33 days annual leave (including public holidays)
Pension scheme
Life assurance
A range of flexible benefits to suit your lifestyle
Performance-based bonus scheme
Supportive team culture with ongoing training
Opportunities to attend outreach events and webinars
A role where your work genuinely changes lives
Flexibility: fully remote or hybrid (in-clinic) working