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New Patient Team Executive

United Kingdom, Nottingham Employment contract 25284.50 GBP / Year · Job Posted May 28, 2026
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Job Description

We know that starting a fertility journey can feel like a big step—and that’s where you come in. As a New Patient Team Executive, you’ll be the welcoming voice and first point of contact for people considering treatment. From the very first enquiry right through to booking their commitment to treatment, you’ll offer guidance, reassurance, and clear information, helping people feel supported and confident every step of the way.

Job Responsibility

  • Answering enquiries via phone, email, and chat with warmth and empathy
  • Explaining treatment options, pricing, and next steps clearly and supportively
  • Following up with prospective patients in a thoughtful, tailored way
  • Collaborating closely with our clinical and admin teams
  • Representing Care Fertility at occasional outreach events and webinars
  • Achieving (and celebrating!) realistic booking and conversion goals
  • Guiding patients through the start of their treatment journey

Requirements

  • Experience in IVF or a fertility-related company
  • Warm, professional, and empathetic approach
  • Confident communicator who is great at following up
  • Organised, detail-focused, and tech-savvy (CRM/booking systems)
  • Track record of meeting or exceeding goals
  • Comfortable in a telephony working environment

What we offer

  • 33 days annual leave (including public holidays)
  • Pension scheme
  • Life assurance
  • A range of flexible benefits to suit your lifestyle
  • Performance-based bonus scheme
  • Supportive team culture with ongoing training
  • Opportunities to attend outreach events and webinars
  • A role where your work genuinely changes lives
  • Flexibility: fully remote or hybrid (in-clinic) working

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