New Partner Experience Team Lead Job at DELIVER (Manchester)

Channel Partner Team Lead, NAM

monday.com is building the AI work platform that not only helps manage and orche...

Location

United States , New York

Salary:

203000.00 - 238000.00 USD / Year

monday.com

Expiration Date

Until further notice

Requirements

3-5 years experience in Channel Partner management - must have been in a quota-carrying role
Managerial experience is a must
Experience in working directly or indirectly with Channel Partners/ VARs / SIs - important for the role
A solid foundation and an eagerness to learn
Experience in a global work environment
Track record of taking projects from A to Z - we really value and recognize our self-starters
Strong relationship-builder and initiator approach
You move fast. You fail fast. You get back up and keep going
You are not scared of negotiation. Whether it be negotiating a SaaS subscription alongside a partner or the balance of our company and partners needs, you can tactfully negotiate.
A team player with a positive attitude - we celebrate our culture of respect, kindness, and fun.

Job Responsibility

Take responsibility for the strategy and execution of your region
Manage a team of top CPMs (quota carrying) and drive them to success
Lead your CPMs to achieve their ARR targets
Identify and recruit potential channel partners based on a data-driven approach
Close partnership agreements while properly balancing company goals, speed, and economic potential
Track, report, and optimize partner performance across their sales, marketing, and consulting functions
Help partners develop & execute outbound strategies that generate new leads with verticalized solutions
Work cross-functionally with the monday.com sales and CS organizations to accelerate deals by filling potential knowledge, product, service gaps with partner offerings

What we offer

Competitive salary and benefits
Bonus potential
Eligible to take part in the company equity incentive program
Dedicated Learning and Development team
AI workshops
Bootcamps
Internal hackathons
Collaborative and vibrant work environment
Global Employee Resource Groups

Fulltime

Customer Experience Team Lead

The Customer Experience team is responsible for driving the best possible user e...

Location

United States , Phoenix

Salary:

90000.00 - 100000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

5+ years of support operations experience managing support KPIs such as CSAT
Ability to motivate a team, set and achieve targets, and manage career growth and team performance
Experience driving operational excellence, quality improvements, and performance-managing multiple agents
Analytical and data-driven, with experience distilling large data sets to actionable insights
Comfortable making tough decisions that balance the trade-off between quality and quantity
Knowledge of Zendesk, data platforms such as Sigma, familiar with excel/google Sheets
Experience in startups, marketplaces, or e-commerce
Experience within multichannel support operations (chat, email, sms, phone)
Familiarity with working with large, diverse customer support and operations organizations
Flexibility to occasionally work shifts, holidays, and outside of standard schedule

Job Responsibility

Lead team performance and drive results in team productivity, quality, and customer experience
Manage, coach, encourage, and be responsible for the performance and culture of a team of agents
Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations
Drive accountability on policies and other guidelines
Create new and use existing reporting to identify areas to improve performance metrics and productivity
Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly
Identify and report on trends early and often
Partner with training and content to reinforce compliance with new launches, processes, and policies
Address and resolve critical issues from partners and other teams
Identify and call out areas of opportunity for Whatnot, helping improve or develop new processes to improve the user experience and business by understanding customer needs

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

New Partner Experience Advisor

We're looking for a New Partner Experience Advisor to join our Manchester team. ...

Location

United Kingdom , Manchester

Salary:

27700.00 GBP / Year

DELIVER

Expiration Date

Until further notice

Requirements

Native or fluent in both Dutch/Flemish and English (written and spoken)
Excellent phone presence with confidence to lead regular outbound calls and empathy to listen to partner needs
Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail
Proficient in Microsoft Office software
Ability to build rapport quickly and navigate partner challenges with a proactive attitude

Job Responsibility

Act as primary relationship lead for newly signed Belgium restaurants, ensuring they hit key operational metrics and KPIs during their first 60 days
Educate partners on how to make menus stand out and encourage use of advertising tools
Serve as bridge between restaurant partners and internal teams
Manage high-quality outbound calls to resolve partner issues
Adhere to daily targets and quality standards
Maintain administrative records in systems

What we offer

Free Deliveroo Plus
Team lunches
25 days annual leave plus bank holidays
One day of paid volunteer leave
Funded single cover healthcare
On-site gym
Discounted external gym membership
Access to wellbeing apps
Discounted dental insurance
Flexible benefits

Fulltime

Head of New Partner Experience

As Head of NPX & AM for our SMB Commercial team, you will lead a team of manager...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Leadership: The skill to balance results with employee engagement
Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes
Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome
Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation
Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda
Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels
4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences
Experience working within the restaurant or grocery retail industries

Job Responsibility

Partner Obsessed: Be the champion for our newly acquired partners
creating a best in class contact centre that drives impactful conversations with our partners
enabling them to get the most from the Roo platform
Commercially astute
Ensure your team are leading from the front in supporting drive the right commercial outcomes for the business and our partners
implementing sales through service models that ensure our partners are able to be successful whilst driving the right outcomes for Roo
Define the Future: Design and implement a scalable servicing model that balances high-tech self-serve tools with high-impact human interaction
Lead at Scale: Manage a large team of managers and agents, fostering a high-performance, inclusive culture in our Manchester hub
across all four EU markets
Drive Strategy: Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies that move the needle for our partners

What we offer

25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
Life assurance
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
Excellent kit to enable working from home and a parent-friendly working culture
Access to free mortgage advice

Fulltime

Global Partner Experience Lead

The Global Partner Experience Lead is a critical, high-visibility role responsib...

Location

United States , McLean

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a related field
7+ years of progressive experience in Partner Enablement, Channel Sales Strategy, or Field Enablement within a high-growth SaaS or Enterprise Software company
3+ years in a leadership role responsible for a global or centralized enablement function
Proven track record of designing, launching, and scaling complex global partner enablement programs (Onboarding, Certification, Tiered Requirements, Leveraging AI to Scale)
Expertise in Partner Lifecycle Mapping and translating partner needs into high-impact enablement programs
Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy, version control, Personalization, Scale)
Exceptional leadership and communication skills, with the ability to lead, influence, and drive alignment across functional teams (Sales, Product, Services) in a dotted-line reporting structure across teams
Demonstrated ability to use data (KPIs, PSAT, Content Utilization) to measure program effectiveness and drive continuous improvement

Job Responsibility

Strategy & Governance: Define the global Partner Experience & Enablement Charter, mission, and operating model. Establish and lead the Partner Enablement Council (PEC), managing the centralized strategy with decentralized content ownership
Partner Experience (PX) Design: Design and continuously map the partner's complete lifecycle and enablement journey (from recruitment to advanced competency). Ensure a unified, world-class digital experience through the Partner Portal/LMS and drive the adoption of new enablement technologies
Program Ownership: Design and manage foundational global programs, including the Global Partner Onboarding curriculum, the strategic Certification Frameworks tied to partner tiers, and the annual "Train-the-Channel" summit
Content Curation & Publishing: Own the centralized content taxonomy, version control, and publishing process. Act as the final quality gate to ensure all partner-facing content is accurate, consistent, and relevant
Metrics & Reporting: Own the top-level Enablement KPIs. Implement the reporting framework and regularly communicate partner experience impact and performance metrics to senior leadership and the Partner Channel organization

What we offer

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires
Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education
Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company

New

Housekeeping Team Lead - Yosemite - Ahwahnee Hotel

The Housekeeping Lead cleans and maintains assigned area(s) to meet customer and...

Location

United States , Yosemite National Park

Salary:

19.80 USD / Hour

Aramark UK

Expiration Date

Until further notice

Requirements

Previous supervisory experience is preferred
Previous custodial experience
Must have the ability to work independently with limited supervision
Must be able to follow basic safety procedures

Job Responsibility

Schedules and assigns daily work assignments to a custodial team
Oversees the completion of tasks assigned to the custodial team and ensures the quality of work is satisfactory
Partner with department leadership to address performance deficiencies of custodial team
Participate in training of new employees and re-training of employees, as needed
Cleans assigned areas to meet Aramark and client standards and requirements
Maintains a clean, tidy, and clutter free work environment to mitigate safety hazards
Thoroughly cleans and maintains housekeeping equipment
Follows procedures for storage and disposal of trash and transports it to designated areas
Reports maintenance concerns via work order requests to the appropriate personnel
Adheres to established procedures to provide a safe working environment including complying with appropriate accredited agencies and Aramark regulations

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

International Logistics Team Lead

Location

Canada , Dollard-des-Ormeaux

Salary:

70000.00 - 80000.00 CAD / Year

Randstad

Expiration Date

August 07, 2026

Requirements

Expert level English with a proficient level of French to communicate with customers outside of Quebec
2-5 years of ground/ocean/air experience within the Transportation Industry
Direct working knowledge of operations, warehouse management, and transportation management
Strong customer service and interpersonal communication skills
Proven management and leadership abilities
Sound decision making and judgement
The ability to delegate, set expectations and monitor progress of all direct reports
Motivate, inspire, provide and accept feedback to and from employees
Excellent organizational, and time management skills to manage and prioritize tasks
Ability to develop, maintain and adapt action plans to achieve business targets

Job Responsibility

Oversee all international operational activities
Ensure shipments are loaded, departed, and delivered according to plan
Act as escalation point for international operational issues
Full ownership of international margin
Accountability for all costs or credits caused by execution errors
Ownership of all international project analysis
Ownership of all international pricing project analysis
Daily follow-up on all international shipments
Clean international inboxes daily by 5:00 PM
After-hours/night coverage for special projects

What we offer

Benefit package included, insurances
3 weeks vacation + additional days off
Great working environment, team environment, internal advancement opportunities
Free parking

Fulltime

Member Team Lead

Assists management with the supervision of associates in assigned area of respon...

Location

United States of America , Hendersonville

Salary:

22.00 - 30.00 USD / Hour

Walmart

Expiration Date

Until further notice

Requirements

6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
Must be 18 years of age or older

Job Responsibility

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy and participating in recruiting hiring scheduling promoting coaching and evaluating associates
Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation striving to meet membership goals and promoting the value of Sams Club products and services
Provides and ensures member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise providing guidance and support to members regarding selfservice technology assisting members with transactions utilizing registers or selfcheckout area and ensuring club pick up orders are filled
Oversees assigned area of responsibility by handling claims and returns zoning the area arranging and organizing merchandise identifying shrink and damages organizing and maintaining availability of cartsflatbeds assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness
Completes accounting records files transactions and other required documentation by following accounting office procedures providing funds for proper register operation creating and interpreting financial analysis reports assisting with accountingrelated investigations preparing daily deposits preparing and overseeing Cash Fund Transfers investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal information
Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities
Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges

What we offer

medical, vision and dental coverage
401(k), stock purchase and company-paid life insurance
PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
Live Better U education benefit program

Fulltime

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New Partner Experience Team Lead

Job Description

Job Responsibility

Requirements

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