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New Partner Experience Team Lead – Belgium Market

United Kingdom, Manchester · Job Posted June 29, 2026
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Job Description

As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.

Job Responsibility

  • Manage a team of New Partner Experience agents
  • Work to get new restaurants running on Deliveroo within Belgium
  • Grow order volume over the first 8 weeks on the platform
  • Responsible for daily oversight of a team of New Partner Experience Agents
  • Coaching the team to develop skills
  • Oversight of team behaviour and attendance
  • Providing reporting on results
  • Developing and refining important onboarding processes

Requirements

  • 2+ years management experience
  • Experience in account management or customer service desirable
  • Ability to work to targets and a get up and go attitude

Nice to have

Experience in account management or customer service

What we offer

  • Competitive and comprehensive compensation and benefits package
  • Up to 5% matched pension contributions
  • Free Deliveroo Plus
  • Team lunches from the best local restaurants
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan
  • On-site gym (HQ)
  • Discounted external gym membership
  • Access to wellbeing apps
  • Discounted dental insurance
  • Life assurance
  • Maternity, paternity and shared parental leave
  • Excellent kit to enable working from home
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans
  • Excellent learning and development opportunities
  • Regular Employee Resource Group (ERG) led social events

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