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As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform. You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.
Job Responsibility
Manage a team of New Partner Experience agents
Work to get new restaurants running on Deliveroo within Belgium
Grow order volume over the first 8 weeks on the platform
Responsible for daily oversight of a team of New Partner Experience Agents
Coaching the team to develop skills
Oversight of team behaviour and attendance
Providing reporting on results
Developing and refining important onboarding processes
Requirements
2+ years management experience
Experience in account management or customer service desirable
Ability to work to targets and a get up and go attitude
Nice to have
Experience in account management or customer service
What we offer
Competitive and comprehensive compensation and benefits package
Up to 5% matched pension contributions
Free Deliveroo Plus
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan
On-site gym (HQ)
Discounted external gym membership
Access to wellbeing apps
Discounted dental insurance
Life assurance
Maternity, paternity and shared parental leave
Excellent kit to enable working from home
Access to free mortgage advice
Cycle to Work Scheme or Season Ticket Loans
Excellent learning and development opportunities
Regular Employee Resource Group (ERG) led social events