New Home Sales Consultant Job at 360 Resourcing Solutions (Crowborough)

Job Description

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality. It’s something we have been doing for over 30 years and It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully. You'll be working on our fabulous sites in the Crowborough area.

Job Responsibility

Meet prospective purchasers, demonstrate the features and benefits of properties for sale – assist with optional extras as and when required
Negotiate deals & Extras with the purchaser
Accompany all potential purchasers to the show homes and onsite properties to demonstrate the home, the specification, brand and available extras
Ensure the sales area and any show properties are clean, tidy and well presented at all times
Process related paperwork on sales achieved including financial payments
Liaise with purchasers, Sales Manager, and legals to process sales through ensuring you are providing them with a 5star customer journey. Maintain contact and build lasting relationships with customers
Ensure purchasers are kept up to date with progress on their plot and development
Assist clients with optional extras and process their choices
Deal with daily telephone/e-mail/web enquiries
Proficient in using the CRM system to utilise effectively to drum up appointments, leads, reservations. Setting follow up tasks and detailed updates, including loading on reservations, plot progression and important notes
Circulate details of properties for sale to prospective clients
Detailed and regular plot progression by speaking with brokers and solicitors daily to gain updates. Help with & identify issues to move the plot forward to an exchange of contracts as soon as possible
Carry out weekly build sales meetings with your site manager and customer care manager to ensure all plots are on schedule for delivery on the window you have quoted and discuss all purchasers already moved in that are in survey window to make sure they are happy, all issues dealt with and that they are being chased to return a ‘YES’ survey for us
Be aware of market trends and remain updated on product knowledge & Competitors
Carry out weekly marketing audits to ensure your price list and website is correct and advertising the correct incentives and describing the correct features and benefits
Carry out general administration tasks including keeping CRM system up to date and detailed updates, filing correctly all purchasers’ details, replying to all emails and ensuring a clear and detailed handover to anyone covering your holiday or days off
Complete a home demonstration of the home along with your site manager, to show the customer how everything works and how to keep the property within warranty
Prepare for legal completions with gift hampers and legal completion boxes. Ensure all keys are checked and present ready to hand over to customer alongside the site manager

Requirements

Experience of new homes sales
Excellent communication, organisational, self-motivational skills
Strong Microsoft Office skills
Excellent rapport building and negotiating skills
Flexibility to work the shifts mentioned to suit the needs of the business
Full UK Driving License
Must be able to work weekends

What we offer

Commission and bonuses
33 days holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme - EAP
Health Hero digital doctor - 24 hr virtual help and appointments
Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (paid option to increase to x4)
Cycle to Work Scheme
Employer matched pension scheme of up to 5%
Flexible benefits including shopping vouchers, airport parking and reduced gym membership

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New Home Sales Consultant

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