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New Client Support Ambassador

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Henry Carus and Associates

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Location:
Australia , Melbourne

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Category:
Legal

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Intake role suited to an enthusiastic law student or customer service professional. Great opportunity helping people, and making their experience the best one possible. Reporting to the Communications + Marketing Manager, responsible for achieving and exceeding varying monthly targets for new client intake by building rapport and carefully assisting any/all new personal injury clientele.

Job Responsibility:

  • Identify new client intake opportunities and go the extra mile to secure them
  • Professionally execute scripted intake guidelines and new client management procedures
  • Ensure all new clients receive prompt, professional service and attention when responding to enquiries
  • Transcribing accident details professionally and accurately from clients whilst being empathetic throughout
  • Confer with legal teams to maintain client communication if and when required

Requirements:

  • Enthusiastic can-do attitude
  • High-energy approach
  • Fast learning skills
  • Adaptability
  • Motivation to succeed
  • Superior organisational skills
  • First-class communicator (both written and verbal)
  • Suited to a law student looking to enter the legal world or a customer service professional looking for a long-term role
What we offer:
  • Comprehensive induction program including mentoring and on the job training
  • Opportunity for law students to get a foot in the door and insight on the operations of a law firm
  • Opportunity for customer service professionals to build relationships with the legal team and make significant impact on clients

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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