New Business ITSM Sales Executive

• Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking
• Identify and engage decision-makers across IT, Operations, and Service Management
• Qualify, nurture, and convert leads using a consultative, value-led approach
• Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator
• Lead discovery sessions to understand customer ITSM challenges and requirements
• Deliver tailored demos, presentations, and proposals aligned to business needs
• Manage complex, multi-stakeholder sales cycles effectively
• Own the full sales lifecycle from prospecting through to close and handover
• Position solutions as strategic partnerships that enhance service delivery and efficiency
• Maintain knowledge of ITSM platforms (e.g., ServiceNow, BMC, Freshservice, Jira Service Management)
• Share customer insights to support go-to-market and product strategies
• Collaborate with Marketing, Product, and Partner teams
• Maintain accurate pipeline management and forecasting

• Proven success in new business (“hunter”) sales within ITSM or IT services environments
• Experience selling ITSM solutions or services
• Strong understanding of managed services and recurring revenue models
• Experience managing complex B2B sales cycles
• Excellent communication, presentation, and consultative selling skills
• Self-motivated, results-driven, and accountable

Knowledge of ITSM frameworks such as ITIL or SIAM