New Business ITSM Sales Executive Jobs

Global Technology Solutions Ltd.

Location:
United Kingdom, Watford

Category:
Sales

Contract Type:
Not provided

Salary:

60000.00 - 80000.00 GBP / Year

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Job Description:

We’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales, software integration, and automation. This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers. You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem.

Job Responsibility:

Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP sector
Identify and engage key decision-makers across IT, Operations, and Service Management functions
Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach
Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator)
Lead discovery sessions to uncover client pain points around ITSM, integration, and automation
Deliver solution-oriented demos and workshops, aligning our services to customer use cases and business outcomes
Navigate complex, multi-stakeholder sales cycles with precision and persistence
Own the full sales cycle — from prospecting and qualification to negotiation, close, and successful handover to the delivery team
Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients
Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.), integration tools, and service automation technologies
Share market insights and customer feedback with internal teams to shape go-to-market and product strategies
Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts
Maintain accurate pipeline and forecasting data using established CRM and reporting processes

Requirements:

Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments
Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar)
Strong understanding of managed services, outsourcing models, and recurring revenue sales structures
Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations
Excellent communication, presentation, and consultative selling skills
Self-starter mentality with a strong ownership mindset and bias for results
Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.)
Understanding integration platforms, automation tools, or workflow orchestration solutions
Experience of selling into MSPs or enterprise IT service teams, or, reseller experience

What we offer:

Commission
Initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters
Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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New Business ITSM Sales Executive