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New Business Advisor

United Kingdom, Wigan · Job Posted January 15, 2026
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Job Description

As a New Business Advisor, you will be the first point of contact for new client enquiries relating to Commercial Law, business disputes, and civil litigation. You’ll provide prompt and accurate advice over the phone, deliver outstanding customer service, and proactively identify opportunities to convert enquiries into instructions.

Job Responsibility

  • Provide clear, accurate advice on Commercial legal enquiries over the telephone
  • Handle inbound enquiries efficiently, quickly identifying client needs
  • Deliver exceptional customer service on every call
  • Build strong relationships with clients and colleagues
  • Work collaboratively with the Commercial Department to ensure enquiries are managed effectively
  • Promote the Stephensons brand and maximise cross-selling opportunities
  • Maintain accurate internal records on case management systems
  • Assess funding options and implement where appropriate
  • Ensure compliance with Client Care and Law Society rules

Requirements

  • Experience in office/admin work and handling high-volume telephone calls
  • Strong customer service background
  • Excellent telephone manner and interpersonal skills
  • Good IT and keyboard skills

Nice to have

  • Law Degree (ideally 2:1 or above) or relevant work experience
  • LPC qualification
  • Experience in providing basic legal advice
  • Knowledge of Commercial Law

What we offer

  • Well-being package inc (financial, physical, mental and dietary heath support)
  • Free parking
  • Salary sacrifice pension scheme
  • Life Assurance
  • Competitive salary and holiday entitlement
  • Holiday sale & purchase scheme
  • Season ticket & travel support
  • Payroll giving scheme
  • Social events & clubs
  • Internal referral scheme
  • Retail vouchers/cashback schemes
  • Free eye tests
  • Cycle to work scheme

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